Marble Waters Hotel and Suites, Trademark by Wyndham

"I made 2 visits to this establishment. Try to make a venue for a wedding. My first visit the lady was very friendly and told me somebody was gonna call me about the venue. Haven't heard back since. My second visit, I went to talk to somebody about trying to book a venue, and the lady would not even open the door for me to talk to her, and she told me I had to do it all online. I'm guessing that you must have enough business that you don't need my business."

"What a horrible room! Beautiful exterior and lobby but the lock on the door is broken there is no smoke detector just a hole where one should be. Head boards are busted and both chairs in the room are peeling and torn up. Stains and trash on the carpet. There is lime and scaly buildup on the shower head. Livable for a place to crash tonight but far from acceptable for the weekend stay I had planned."

"Looks good from the outside...that's about it. Carpets were stained and littered with crumbs and looked like they haven't been cleaned in a WHILE. Metal was sticking out on the side of the bed (wrong mattress size I guess) and I'm sure if you stepped the wrong way, you could clip your foot or ankle on the side of this thing and really hurt yourself. Closet was not tidy and looked used from the last guest (i.e, iron cord was not rolled up, iron board was unfolded, and hangers were on the floor and broken), the floor of the closet also looked like it had not been swept or mopped in a LONG time. There was standing water in the mini fridge and the mini freezer was frozen over and not cleaned at all. The drawers to put clothes in were dirty, and the chair of the room was disgusting. The chair was chipping away, and they tried to cover it up with a blanket (that looked unclean as well). Carpets in the room were filthy and not vacuumed or clean, I was afraid to get in the bed. We actually left and found another hotel to stay at for the 2 nights we were in Jacksonville. They would not refund our money or apologize for the state of the room. Will NOT be staying here ever again, but I really hope someone can come in and fix this place, because it needs it BAD. If you wanna see the full review, I have it on YouTube: https://youtu.be/Cqoi9cZ1lbE"

"Not recommended. We paid for 2 rooms. Both had a/c issues. One room leaked all over floor and was completely wet and the other didn't really work. Beds were really uncomfortable. Both rooms smelled like mold. The whole hotel has a musty odor. Didn't even want to walk on the carpet it felt so nasty. Can't believe this is a Wyndham hotel and rated as a 3 star hotel. I usually don't review on here...but it was so bad I wouldn't want another family to make the same mistake. We could only take 1 night and decided to leave early and drive through the night versus staying another night here. Hate to be so negative...but just keeping it real."

"I do not recommend this hotel to anyone. My wife prepaid for the room and got a confirmation number and statement that the bill was paid in full. When we arrived we were told she had to pay and additional $50 deposit. The desk clerk was shown the prepaid receipt. The room only had one chair and it looked like a dog had chewed the arms up. I told the desk clerk about the chair and she said they were aware of the condition. Since the room was prepaid we didn't carry extra cash, this deposit put us in a financial bind for the day trip to the hospital. While checking out we noticed a sign at the desk that stated a $35 charge for using the jets in the tub. I will be notifying Wyndham. We are waiting to see if MW returns the deposit."