Hawthorn Suites By Wyndham Jacksonville

"Mirrors were dirty and there was a blood stain on sheet. The drawer with silverware was nasty along with the silverware. There weren't any extra sheets to in the room for the pullout couch. Front desk is pretty far to have to go back when u are trying to get settled. Other than that the room was nice and spacious."

"When first driving up, the place looked really nice, the lobby was pristine. You have to use a key to get into the building but the keys weren't working so we had to go get new keys. No big deal. While waiting for our third person to bring the new keys back, someone opened the door and instantly smelled like someone hot boxed the foyer area. We got into our room and i couldn't even sit down it felt so gross. Opened the pull out couch to go to sleep, but the mattress looked like someone was murdered and left the blood to dry. We called the front desk and they suggested we just use an extra sheet. After refusing that, the desk staff asked to call us back. While waiting, the celing had so much water damage, old coffee in the machine, and dirty dishes in the dishwasher. We get the call and they gave us a new room. The new room wasn't much better but we just needed to sleep. Will not recommend this place to anyone."

"I stayed at Hawthorne last night. In comparison to the time I stayed 10 years ago, it was a complete disappointment. One of the only good things was the nice gentleman that checked us in. He was very polite. The beds were comfortable. Otherwise: I noticed immediately upon entry to the hotel that the back door lock does not work. It is completely open, not even requiring a customer to turn the door knob for entry. I reported that to the manager (for safety concerns). She was outside smoking a cigarette (while no one was behind the counter) and told me they were working on it. When I got to my room (a suite with a living room and balcony) it appeared clean however when I laid on my bed I noticed a hair in the head board (not my hair). When I went to the kitchen of my suite there were no silverware. The lotion, shampoo, and conditioner bottles were not new. I know this because they were half empty. On top of the safety and sanitation concerns the bottom floor smelled like weed every time I got off of the elevator. My boyfriend was harassed by some young men playing basketball as we were in our way back to our room from the gym. The safety and sanitation concerns combined with the caliber of clientele from my experience gives this hotel 2 stars- and I am being generous."

"Not impressed w/Jacksonville. Clerk that was working when we arrived was obviously not happy to be working. The room was not well maintained and we had a roach in our bathroom in the middle of the night. Water damage to closet ceiling. Next to zero water pressure and Luke warm (barely) shower after several minutes. One outlet didn't have a cover and was against the bed. Fitted sheet had stains. We didn't stay to wait for break, since we couldn't be sure it would be safe to eat. Do not recommend this hotel. Tried to speak with a manager and was told there was not one available on premises."

"After reading reviews, i was hesitant, but was pleasantly surprised when we checked our room.. I found the room to be spacious and well arranged, but above all clean and well taken care of, with no bugs or any of the negatives I had read about. We had 3 friends staying at the hotel and they were pleased as well. Pictures of the hotel are realistic, unlike some comments in other reviews. I think our room may have been recently redone, since the wall outlets were all new. Showers were hot and linens were fine. The staff could not have been more accomadating. They were able to change my room so I would not have to walk as far since i have arthritis. Also, the lady taking care of breakfast was a sweetheart and keeps the food replenished We stayed 2 days and each day had a new variety of hot foods, including link sausages, corned beef hash, great hot oatmeal and grits, tasty scrambled eggs and mini cheese omelets, etc. Waffle makers are available. The pool area was nice- but pool was not heated. I would never hesitate to stay here again when in Jacksonville."