Tru by Hilton Jacksonville St. Johns Town Center

"We stayed here for the Gator Bowl, Late Dec. 2023. The place was perfect. The kids loved it, the staff that was on-site in person was far better than the staff on the telephone. The breakfast was great, as were the rooms."

"We don't travel much for many reasons, but the main reason is that securing CLEAN, SAFE, and inexpensive lodging is impossible to find these days. I'll start with reviewing the beginning to the end. Property outside: maintained nicely, welcoming and well lit( good for if you get in late) Property inside: Bright and clean. Location: Great close to a lot of restaurants and shopping areas. Close to cheesecake factory, fire bird, and maggianos, and Dillards a long with other high-end stores. Front desk staff: great attitude and very helpful and respectful. I think her name was Lameka. She is a good asset to tru hotel with her inviting and warm welcome to guests I seen her interact with. Room: VERY CLEAN One of the cleanest hotels I stayed at. ( I personally like that the room is on the smaller side, but this particular hotel, I believe, was designed like that, just the essentials in mind) I think it is great for a weekend getaway. If you want bigger, you will have to look for another hotel. Cleaning staff: They actually clean, and I saw them in the process. This is amazing. Some nowadays try to get out of things and do the bare minimum. From what I observed, the cleaning staff really work to have your room in tip top shape. If the company allows, please keep the cleaning staff in mind and leave a tip for them. They work really hard for people who may not be the cleanest. Checkout: It was a breeze."

"Everything was good in the hotel rooms. Abundant power outlets, very clean, no gripes there. Breakfast was typical of a good hotel. Our only problem was that there wasn't an overhang on the sidewalk, and it was pouring outside, so we had to stand with our luggage in the soaking rain waiting for the baggage cart. Someone didn't think that design through."

"The hotel was very clean and smelled fresh and sanitized at all times. The customer service was awesome. Very friendly and helpful. Breakfast was good. The rooms were clean and food places were accessible. You could walk to a number of stores and restaurants. I would definitely stay again if I come to this area."

"This hotel exceeded expectations. The staff was very welcoming and accommodating. The reception staff went above and beyond to ensure the lobby area was always clean and smelling nice. We saw them cleaning and vacuuming several times a day. Fresh coffee and other snacks were available in the lobby. We appreciated their kindness as our family was visiting for a funeral. They made it feel like home."