Magic Village Views, Trademark Collection by Wyndham

"We booked our stay here through "Welfare Vacation Homes." I recommend booking through another company if you want to stay here. Sadly, we were not told the truth when we booked this property! Originally, we were so excited to come stay here with our family and my parents! We planned a week at Disneyworld and Universal Studios and booked this apartment especially because it had a private hot tub, which we knew we would be using every night after walking miles around the parks. We also loved the location. We communicated with Vitor Deobber before & through-out our entire stay and had to remind him to send us our check in information, which I found surprising. The apartment was very nice and clean. There was no extra toilet paper or any other amenities really, which we thought was a little odd. There was also no book or anything with "check-out" information on it, which most places have and had us confused on what we should do when we were leaving. The most frustrating part, was that the hot tub was not working from day 1, even though we were told it would be and paid extra for it! No matter what we did, it would not heat up to a usable temperature! Vitor had 3 men come try and fix it on 3 different days, which was very kind of him, and after each man came, they claimed they had fixed it, yet it would never get past 75 degrees! It was luke warm and not usable, which was pretty disappointing. Vitor said one of his employees came and turned it up to 90 degrees on the 4th day after we had been there, yet when we got home it was again back down to 24 Celsius/75 degrees again, like usual. By this point I asked for a discount or refund of some kind, because we had specifically booked this place for the hot tub and were really sad we couldn't use it and it was advertised as being in working condition. I was told we could not get a discount. I was then Ghosted for the next couple of days of our stay, when I reached out about other things. It was very unprofessional to say the least! We also had issues with the the bathtub, which would only dispense scalding water and didn't have a working temperature gauge, and our shower being clogged to the point of flooding when you took a 5 min shower! They did fix our shower, which was nice, and said they fixed the bathtub, but it never got fixed. Overall, we loved the location, but will not be staying here again through this company. I would recommend if you would like to stay at this location, to go through another company to book it and not Welfare Vacation Homes."

"Coming to the end of our holiday at Magic Villa Views. Sadly our experience has been a disappointing one at this resort.There is no vibe within the resort at all. It's unnervingly quiet and appears that very few staff, apart from reception, speak English. We had a few issues with the villa, most of which could of been resolved if there was an information welcome pack explaining how things work like, trash waste, ovens, washing machine, jacuzzi etc. Every time we have had an issue we had to call reception, which made us feel like an inconvenience. Staff came failry promptly to the villa but unfortunately for us could not speak English so we found the process very difficult. What we have really disliked is that we were expecting a fully stocked kitchen so that we could prepare family meals during our 12 night stay but apart from plates, cups and glasses, all we have is a couple of pots and pans, we had to ask for more utensils as all we had was a whisk and the world's smallest chopping board and a fish slice. They brought us a wooden spoon and another tiny board. We had planned to make a Christmas lunch American style, but this was not possible. Bearing in mind this is a deluxe 3 bedroom villa. We also had air conditioning/heating issues on out first 2 days, the maintenence team who again could not speak English could only understand the word off. So they disconnected the heating meaning we have spent the whole holiday with no heating or aircon to use. Before we arrived we upgraded to include a jacuzzi, thinking this would be an extra luxury over the holiday. Sadly, the jacuzzi was small and the jets were poor it's been barely worth using. There are buttons to turn the jets up but these don't appear to work and with no user guide, it was impossible to know. We made a call to reception to request some support.The maintenance team came out and turned the temp up, jamming something under the lid of the hot tub but no explanation was given or advice for future use. We came back to the villa later today and the hot tub was still cold. This time an english speaking manager came out first time and he showed the maintenence man what he should of done. He also agreed that a instruction manual would help. The lady on reception has said that they will take the hot tub off our account so we won't be charged. The decor in the villa is quite tired with lots of obvious poor repair jobs, such as paint touch ups,filler here and there and holes in the fly screen.The website looks great but in reality quite disappointing. The gardens on the main areas look nice but as you move further into the complex they appear bare and less cared for. Sadly, to the disappointment of out two children the shared pool area is not very welcoming and user friendly. All in all due to the high cost of this stay we don't feel it has been value for money."

"This place was great, I have no complaints. It was exactly as described. Fair prices had no additional hidden fees. Deposit returned quickly with no effort needed. Place is clean and has a safe environment. Zero bugs were seen. Would recommend this place to anyone needing a nice place to stay."

"We booked a house with 4 bedrooms and private hot tub. We loved our stay. Clean, practical (everything you need is in the house), outdoor bbq, quiet... we will definitely be back."

"Very nice villas. Spacious and very clean and well equipped. Great location only around 15 minutes from Walt Disney world and Disney Springs etc. Lots of shops and restaurants on nearby main road. Secured site so it felt safe. Great for groups and families."