Caribe Cove Resort in Kissimmee by Vacasa

"This is the 2nd time we stayed here. Always friendly and have a pack n play and high chair for my baby. The rooms are clean and nice. A little wear and tear on the furniture. Will stay here again."

"DO NOT STAY HERE. EVER. THERE WAS ALMOST A FIRE DUE TO PROPERTY NEGLECT. I wish I could give this place ZERO stars. Our stay was completely unacceptable. Filthy rooms, mold, cold water, smoke alarm going off in the middle of the night, bugs, shower and sink drain completely clogged, ripped furniture from the 1990s. None of this was even the worst part. After making a complaint on Wednesday about the water, plugged drains, and smoke alarm going off in the middle of the night, nothing was done and no one followed up. Our last night, there was almost AN ELECTRICAL FIRE because of the properties NEGLECT. We were about to go to sleep when my partner thought he heard a noise. Went to find the source and found smoke POURING out of the water heater. Called the front desk right away, was told they'd "send someone" around 11pm. Luckily, we had access to the breaker, so we turned it off. We waited THIRTY PLUS MINUTES. If we didn't have access to the breaker there would have been a fire! If we'd gone to sleep earlier there would have been a fire! Their policy and untrained employees in an emergency situation is UNACCEPTABLE. The neglected and plugged up AC line caused the water to drip onto our water heater. We were VERY lucky we weren't hurt or even killed. Took over an hour to be reassigned to a new room. NO ONE from the property has contacted us after I requested. After I called, I was sent to the robot line instead of being directed to a person. DO NOT EVER STAY HERE. A manager needs to contact me immediately."

"Great location right outside Orlando. Not sure why the location is listed as a 4 star hotel. Dogs are not allowed despite the listing stating dogs were allowed and paying the fee."

"The property and pool were nice and well maintained. The staff were not friendly or accomodating. There was never anyone at the gate to let you in. The apt was light and spacious. It was clean besides the couch which was stained all over. The pull out bed was broken. The kitchen was large, we made all of our meals with the little equipment included."