Pilot Travel Center

"Pilot is the best I've ever been to! People are wonderful!!! Facility is Immaculate! Been coming here about 14 years!"

"We are pet transporters and have a fleet account. After driving all day we PAID for prime parking so we could get a full 8 hr sleep. No prime spots available when we arrive. So we go inside and staff was RUDE and said park wherever. So after 5 hrs we get awoken to a lady banging on our door who wakes up ALL the dogs and she yells 30 mins parking. I was trying to find the keys to explain to her we paid for parking. She yelled thirty minutes and mumbled something and walked off. We planned on showering but now we are suppose to move and have only 5 hrs of sleep. PARKING lot had maybe 4 cars, a rv that had been there since i got there and a few ford 250 like mine. We are a commerical company .Drivers have to be able to sleep Especially if we pay for a spot. Ridiculous. Also there is no signs posted about 30 min parking"

"Went in saying I need gross weight of my trailer. Explain it to buddy working scale/register 5 times. Dude tells me that “it’s all separated and certified you don’t need to weigh trailer separately” I try to explain to him that trailer axle does not show gross trailer weight because weight from that trailer goes on the drive axles as well. Dude starts acting like I’m talking crazy. Went to a different truck stop and got it done first try. Please hire competent people. Less stress"

"Never had a problem staying at a pilot. Was woken up by staff claiming I can't stay there and was only 30 min parking. There's no signs posted anywhere!!! No one was even there maybe 3 vehicles total"

"This Pilot is really heroic. Just a week from the disaster, they already provide a full service except a shower. Food menu is also a little limited what is fully understandable. My respect to all their workers!"