OYO Hotel Dundee By Crystal Lake

"DO NOT STAY HERE!! I literally flew across the country, had booked and paid for this "non refundable" hotel. Got here at 10pm at night (exhausted) and I see a sign on the office door that says "ALL rooms are occupied, NO rooms available!" and another one that says "if pre-paid online, please call customer service for refund" with all the front doors locked. I called the front desk (they didn't let me in) and he tells me "sorry about that, it's been an ongoing issue lately with more rooms being booked than available, so its basically whoever just gets here first". WHY THE EVER LOVING HECK DIDNT YOU AT LEAST CALL PEOPLE WHEN THE ROOMS WERE FILLED?! The only compensation I got was a suggestion to call the "customer service number on the door". of course I'm upset as I'm already exhausted and now I have no place to sleep. I call said number, it's fully automated. there is no way to talk to a live person and it keeps telling me my conformation number can't be found and to call back later. ARE YOU KIDDING ME?! I ended up calling Priceline (who I booked it through) and after investigation they did refund my money +$35 for the inconvenience. Moral of the story, avoid this hotel like the plague and book a DIFFERENT hotel through Priceline! Ended up having to drive 45 minutes away to find a hotel that had immediate availability. Worst hotel experience I've ever encountered, and I've been at some gross places."

"Absolutely the worst hotel ever in my life that I've come across I had to cancel my room because when I got to the hotel the receptionist said there was a $75 deposited on top of what I already paid for the room. I didn't have that much on me I already booked the room. And couldn't stay because I was short but on booking it says $50 dollar deposited not $75. I have 2 kids and they stole our money. The guy lied. Then when I canceled they took 85 dollars and said it was a cancelation fee and I didn't get my money back. Do not go to this hotel they will steal from you!!!!"

"Dont use it, its not even close to pictures, rooms are dark and dirty, smelly, no pillow case, black stained sheets, no shampoo or soap, very rude staff, broken driveway that will damage your car, terrible customer service that u cant get refund, Its just terrible . Dirty pool with ducks, poison ivy and ugly grasses, people smoke at night outside rooms, curtains barely cover windows. Awful thousand time"

"Wish I didn't have to give any stars to leave this review. This has to be the worse hotel I've stayed in. Johnstown PA manner motel by the incline was bad but this is place is worse. The toilet didn't work correctly the bed and linens smelled like mold the air conditioner didn't work the fridge didn't work they pocketed my deposit even know I left their nasty room the way I found it. They also charged me for my ESA dog. Didn't mind but they still could've been nice and gave me back my deposit since they even checked the room and seen it was clean in fact did them a favor emptied the trash can that they left full from who ever before me. Never again will I stay at this place again. Next time I visit Florida I'll stay some where else."

"The pictures online are not like what it is in person. The room had dead roaches, cigarette burns in the blankets, and hair in the tub. The first night we didn’t have hot water, the wifi doesn’t connect no matter which one you try, they have massive size pot holes in the road with no caution signs around it. That can really mess up someone’s vehicle. The remotes barely work for the tv and no back on the remotes to cover the batteries. So much more I can say. Overall we were very disappointed and didn’t enjoy our stay. We basically had to stay because they wouldn’t refund our money if we chose to leave which I asked. Not worth the money spent at all."