Summer Bay Orlando By Exploria Resorts 126-200 Summer Bay Boulevard, Clermont, FL 34714

"To say we are disappointed with Exploria is an understatement. PLEASE READ THIS BEFORE BOOKING WITH THEM! Our first night, the door to the unit we were put in was broken, allowing cold air, and TONS of bugs to get in. There were bugs everywhere, even in the beds. We were all bitten up by bugs while we slept. There was also rain water coming into the entry way of the unit. I decided to take a hot bath in the jutted tub, and black stuff came out of the jets. It’s was absolutely disgusting. We were moved to another unit, so we had to pack up our bags and move up to the third floor (with no offer of help to move our things). Our last full day of our vacation was completely ruined, as the washing machine in our unit broke, and we had to stay there so maintenance could repair it. Our washer filled with water, but turned off, leaving our clothes in a washer filled with water, completely drenched. I called the front desk, and it rang, and rang, and rang, with no answer. I tried several times to reach them, but no one ever answered. It was later in the evening and we were already in our pajamas, so we decided to wait until morning. The next day we finally reached someone… first, they fixed the washer, but within 5 minutes it stopped working again. We had to remove our completely saturated clothes and put them in a laundry basket, and wait around even longer for them to remove the entire washer/dryer and replace it with a new set. In the meantime, they gave us access to the washer and dryer in the unit next to ours. So, we had to carry our soaked laundry next door. The washer did work, but the dryer wasn’t working correctly. So now we had TWO broken washer/dryer sets. They finally finished installing the new washer/dryer in our unit, so we then took the wet clothes back to our unit, and tried to dry them, but the dryer was making the most awful sound (definitely not normal for a brand new dryer). So, we had to wait for them to repair the dryer in the unit next to us, so we could use that one. It wasn’t until evening time that all of this was taken care of. The rest of the night we had to wash our clothes in our unit, then carry our wet clothes next door to dry them in the other dryer. It was an absolute disaster, and truly consumed the bulk of our day and night (we were doing laundry until 1am) and we were unable to go to the amusement park we had planned to visit. These plans being cancelled made for a weepy mom, angry dad, and three very sad children. You would think wow, it can’t get any worse than that, but yes, it can, and it did. One of my children had a bedtime snack, and within minutes of the snack being placed (in a food to go box) on their nightstand, tons of tiny bugs were crawling ALL OVER the food in the box, and on the nightstand. We ended up having to throw the food away. Even after removing the food and wiping the nightstand down, the bugs didn’t retreat. But wait… there’s more! We found someone’s DIRTY UNDERWEAR in our room, just lying there on the floor. There were also dirty kitchen utensils we pulled out of the drawers. That was very unappetizing. The jetted tub in our new unit was dirty like the first, creating a brown foam on the water. Needless to say, I didn’t get in. After all of these problems, we were offered one free pizza… we lost an entire day of our vacation, and were compensated with a pizza. I do NOT recommend staying here, and I HIGHLY DISCOURAGE YOU from buying a timeshare with them. Thankfully we didn’t buy a timeshare, and we will NEVER stay there again. We lost precious time and money because of the horrible condition this resort was in. Front desk staff was so rude as well. We will be submitting this review to the Better Business Bureau to warn consumers."

"Overall great service from the employees of Summer Bay. Just giving a shout out to Enrique and Shawn for tremendous service. The resort is really nice with a pool and Jacuzzi in each section of the condos. Another great thing about the resort was the vast amount of things to do such as the mini golf, and zip line area. The resort has great transportation to the grocery store and also Magic Kingdom and Universal Studios. I took off one star due to being charged a fee for only staying for 3 nights when we checked in. There was no information about this fee prior to checking in and booking online."

"Rooms were nice and clean, the resort has a lot to do without leaving, and there's a Publix next door. The timeshare presentation they offer is not bad, but beware the "free" 7 night stay isn't free...count on $300-$1,000 with limited availability."

"Outstanding service. I visited the resort with my complete family. Rooms were big, comfortable beds, washing machine and kitchen were a plus. The living room was very spacious and the pool was outstanding. Also loved the jacuzzi in the room. My family and I had a fantastic Thanksgiving! Hope to stay here again"

"I stayed in a 2 bedroom villa and the beds were comfortable and the rooms were spacious, however, the rooms are a little run down. We had to slam our door to make sure it locked properly. We also found a couple of bugs in our room. The fridge was too cold. Our food was freezing. They only include housekeeping on "Tidy Tuesday," if you ask for it, otherwise you have to pay extra for housekeeping services. The resort is huge and they have 3 pools that are open until 12, which is nice. There are lots of activities, but we didn't really get to take advantage of the activities since we were there for Disney and Universal. They do provide shuttles and we took advantage of the shuttles when we could, otherwise it's about a $17 uber ride to the Disney parks. I felt like the staff who were earning tips were all super friendly. The timeshare staff were also really friendly. The front desk/check in staff at the hotel and in the clubhouse were not very friendly. In fact, I didn't want to go back into the hotel lobby because the girl that was there was just rude. I came here for a timeshare presentation, so I had a great deal on the room, but the rude service definitely made me not want to purchase a timeshare with this company. Overall, for the price, it was fine, but if I was going to come back and pay full price for a hotel, I would definitely look elsewhere. There are so many hotels to choose from and I'd rather stay somewhere closer to the parks and Disney Springs."