Family Dollar 24124 Florida 46, Sorrento, FL 32776

"I just tried to walk in at 9:30am and the doors were locked. Store hours say 9am. I'm a little disappointed. I normally like coming here."

"The staff at this establishment went above and beyond today. I asked one of the workers on the floor if they had any more of a certain item where there was only one left on the shelf. She told me she would check in the store room and promptly headed in that direction. Not even 3 minutes later she came back with a cart to restock said item. This industrious individual had gone above and beyond the responsibilities of her job title. I definitely will be frequenting this establishment from now on due to Maria's efforts today."

"Short story, this store falsely advertises items, I was refused the items I was attempting to purchase, i was told to leave the store, I was threatened by the manager that she was going to call the authorities on me for requesting she price over ride and honor the marked price on an item, i was lied on (because after emailing corporate twice and waiting several weeks for a response) the district manager was told the store manager price over rode the item, which is a lie because I only dealt with the assistant face to face while the manager was over the phone threatening to call authorities. I told the district manager that I guarantee that if he was to check the stores report for price Overrides that day that he would not see anything that I was attempting to purchase that day price overrode which was a storage tote by the way. I have never in my life experienced anything like the experience I’ve had with dealing with management at this store. And even after talking to district manager I feel as though nothing has been resolved. I don’t understand customer service nowadays. How can you work in retail with customers and treat them the way that you do? Why are current customer service representatives allowed to interact with customers that should be valued to them, in anyway they see fit? I would understand if my item was on a shelf where the shelf was marked for a certain price and my item been in the wrong place and Them not be able to honor it but in this case my tote was marked by the manufacture next to the UPC sticker on the same sticker for the price that I wanted the item for and that would not be met. I was told that due to corporate they were not allowed to price override, after talking to the district manager I was told that was not true and that he was told that the store manager did price override for me which was a lie. I’m not sure if this is an attempt that the store manager is making to meet her end-of-the-year bonus or if it’s a way to prevent employee theft or what it is, all I know is that it’s unfair to the customers and it’s not the way a store should be ran I think they should clearly consider new management at this location."

"Everytime our family goes in Family Dollar and Hope is working she is the nicest Assistance manager we have ever came across. She is always very nice, kind, and helpful no matter what. We give her 20 stars and is an outstanding worker and always puts the customer first. She is very kind and has an amazing heart. We think she should get a raise for her loyalty and hard work. Sincerely, the Walker family."

"If you are going to post that you are open until 10pm, have enough respect for your customers and keep your dang door open! Made a special trip to your dump and found the door locked at 9:48pm. Employee was standing at the counter, next to the window and blatantly chose to ignore us. Thankfully, the Dollar General across the street has enough decency and respect for their customers. Took us less than 2 minutes to make our purchase. Never again."