Holiday Inn Express & Suites Gulf Shores, an IHG Hotel

"The night shift lady was very understanding and helpful. However the day shift manager was difficult and very rude to here coworker in front of guest. The linen on the bed was damp. I literally just slept in a chair. By morning we discovered there was a infestation of ants. Quite a turnaround from when we stayed there a year ago. Perfection location. Needs work on areas I mentioned."

"As soon as we opened the door of our room there was a bad smell. Thank goodness for lysol. The carpets are absolutely filthy in this hotel. The lounge chair was also stained. They need to improve on their cleaning abilities."

"This was my fault and i booked 2 rooms on the same night. But the hotel clerk at night said that our room wasnt available for the next day. So i booked a different room but didnt realize that i booked it for the same night i already had. The next day i was able to get the same room that i had. When i talked to the management about a refund since i never stayed in the room. But they said they cant because of a night audit. This made me stressed out the rest of the weekend and will not issue a refund or even Comp a room."

"I stayed here on a solo vacation for a 4-day weekend and it was in my opinion decent overall. The staff was nice and resolved the issue I had with my room card quickly. My room was clean and the AC worked great my whole stay (it got to 107 while I was there), though the bathroom could have been improved on. There was noticeably something black in the crevices around the bottom of the shower that I found a little questionable. Location wise, the construction along the main road made it a little hard to get around to, but there’s plenty of side streets that lead the same direction + there’s an amazing coffee shop across the complex"

"The rooms are pretty decent.. I love the climate control... plenty of plugs and places to put your stuff.. but the stains in the carpet are pretty expansive, reminding you you saved money on your trip. The breakfast is only available for 3 hours.. id say enough options not to go hungry, but again, budget friendly accommodations.. why does nobody have breakfast potatoes? Location wise, I think it's in a good spot for regular access to places all around... that to me is a huge selling point, cause you don't go on vacation for the hotel, you go to the hotel for its accessibility to your vacation. Staff is very friendly and very accommodating. I'd say it's worth the value for what you are paying."