Finish Line

"I purchased new nike men online and i just got the sneakers to find out they were used they had a weird smell to them of B.O And they had some dirt underneath them And missing all tags that normally come with the shoes i will not be buying from them again and i will be returning them asap Update: i went to the store and the salesperson told me they would take the used sneakers back and because they were on sale online from 160 to 110 i would need to pay the difference for the same shoes at the store just a different color. i would have to pay 160 instead of 110 He also said they would spray the used ones and resell them to the next person i think this is normal practice for this company. If you are paying for new shoes i think this is not the place for you, they also mentioned that the new shoes have no labels tags or any additional stickers on the shoes themselves now i know why, its because they are used Also i called customer service as well and they kept me an hour waiting in the end i ended nowhere i got tired and hung up The worst company ever and selling drift store items for retail price this should be illegal because we expect new for retail prices will not do business anymore with this company, i see why this company has a 3.6 star rating Beware"

"Had a great experience with the guys at your Sanford, FL store. Jeff & his crew are awesome. They always go the extra mile to help you out and to make sure you walk out of the store satisfied. Because of them Finish Line is my #1 option for sneaker & clothing purchases. Thanks & keep up the good work!!! William"

"Obviously this store has changed the way they pay employees. They used to be eager to help and now it is apparent they hope you don't ask them for help. Went in yesterday to get a pair of shoes and it was obvious my daughter and I had questions because we were trying to compare several different shoes and we turned around and saw two of the employees standing there just looking at us. They literally looked away.....maybe because the young lady who worked there was too busy trying on shoes for herself. They never asked us if we needed help. Walked out and will never go back. Pathetic customer service. These people should not be employed."

"Prices and selection were decent. First guy I asked for help was useless. Sized my kid's foot wrong; then handed us shoes, asked us to put the display back, and walked off. Thankfully when we asked another employee for help, it was Rob. Rob was very helpful, and managed to take care of us and two other families at the same time. He saved them a sale."