Dillard's

"Honestly at first I really didn’t like shopping in this store particular because of an old issue back in the days but I happened to stop in the Dillards for women’s and came across a really nice lady name Annabelle, she was very friendly and helpful, she really knew her quality in helping me decide on buying a purse and I really appreciate her, I hope Dillards will acknowledge her and give her the credit she deserves because of her kindness and compassion towards me changes my attitude towards customers because I too work in retail and that’s hard to do with so many people you come across but she took her time, it wasn’t about commission … trust me she definitely deserves more than that!!!! Thank you Annabelle!!!"

"I love this store. The lady (Michela) at the Ives St Lauren is amazing she did a mini make over and I was able to try their amazing products. Everyone at the store is extremely helpful and very professional. I love this store for all my shopping needs specially for a special occasion."

"don't buy anything here at all if you actually read the back of receipts like I did, because even that won't be enough for them to not honor their own vague return policy, they will refuse your brand new and recent return no matter what and won't offer any kind of credit or exchange, not even the slightest bit of customer service at this very location The manager and employee at the baby section (and just this dillards in general) are not customer friendly at all, I came to return brand new baby clothing to exchange for a bigger size and was refused a return even with the tags provided. Their policy says very vaguely that items have to be "in original condition", and they were, with tags provided. But according to this manager and her employee, the tags not being attached is an automatic refusal. The clothes are still in original condition and I explained this and even provided the tags, employee and her manager outright refused to even offer me a credit, an exchange, nothing for this misleading policy. I shop in dozens of stores and this is the first time I'm told that brand new clothing can't be returned even with the tags in the bag. I can understand luggages, but baby clothes? Really? With no mention of this in the policy?you're screwed if you wanted to wrap christmas gifts without the ugly tags attached to them, especially when the manager here doesn't want to help you at all. I will be returning them at a different location and refuse to do business here again"

"I like to shop here for shoes and dresses especially at the end of the season to stock up for when I need a dress for an unexpected event. Sometimes I luck out and find multiple items and other times nothing but it is always worth a look. It is close and a convenient location and usually has a nice selection. I can also spend some time perusing the store before a movie which is nice."