Kay Casperson Spa - Salon + Boutique

"I am staying at the South Seas Resort. I forgot to get a haircut before I came down. I looked around for the closest haircut available and it was on Captiva with Kay Sanderson.. Everything went fine and the haircut was terrific but when I asked the barber the price she had no idea,.seemed strange. So I went to the front desk and she told me the price for a man’s haircut was $55! This is more than twice I’ve ever paid.The front desk clerk asked me As I was looking shocked, “sir, did you check our pricing?” I said no I didn’t think of a haircut as something for which I needed to do comparative price shopping. I was wrong. Anyway it totally spoiled the experience."

"Booked a massage a few days before arriving for my vacation. Showed up a few minutes early as instructed to complete paperwork. Greeted nicely by staff. Massage started 15 minutes into my scheduled time spot and ended after only 32 minutes of actual massage. During the massage, I had to repeatedly ask the therapist to apply more pressure as the pressure she was using was more consistent with a Swedish massage, not the deep tissue massage that I had booked. I was also asked if I wanted essential oils, but had clearly written on my intake paperwork (that I had arrived early to complete) that I was sensitive to them. Finally, there was construction happening on the other side of the wall of the massage therapy room we were in...with hammering and use of power drills...that was not conducive to a relaxing experience. When I asked about this, the therapist reported that the noise started that morning and said that someone from the spa was supposed to call me to see if I wanted to reschedule my appointment due to the inconvenience. When I asked about the construction noise at check out and why I had not been told about it ahead of time, the receptionist just blankly stared at me and stated that the construction had been occurring for the past three days. Unprofessional. A big waste of money. And a big waste of time. I would actually give zero stars, but Google will not allow someone to post a review without clicking one star."

"One of the best massages i ever had by christine. Women's locker room is not handicapped accessible, locker room very small. Small bench to sit to change clothes. Bath robes already in locker. If you want larger, you need to reach on top of lockers to get larger size. Long staircase to get to locker rooms."

"We did the couples massage ... it was worth every penny!! Our experience was great. Price was exactly as quoted. Friendly greeting and great relaxation space!! And of course the amazing massage we received!!! The previous poor reviews were a long time ago! We will be coming back!!!"

"We went for a couples massage a few days after our wedding. The reviews made me skeptical but I had a friend who raved about it. We went and had an amazing time! The entire salon was beautiful and extremely well taken care of with a high level of professionalism. The front desk checked us in, asking if we needed anything and showed us a comfortable place to fill out paperwork. She then led us to a clean and beautiful changing room/shower room to prepare for our massages. Our masseuses were Chelsea and Lindsey. They were very attentive to our needs and made sure that we were comfortable and relaxed the entire time. My wife had never had a massage and isn't exactly "touchy-feely" but thoroughly enjoyed herself. I'm not sure what others are saying about a "services fee." We were charged exactly what we were told we would be with no extra charges. One needs to remember that this is a salon that is on an island, it is the most upscale salon there and they are catering to a clientele that expects the best and isn't afraid to spend money. Also, masseuses are just like any other service person, a monetary tip is expected, just like a bar, restaurant or the likes. I could not recommend this place enough. Thank you Chelsea and Lindsey for making this a wonderful memory."