Banfield Pet Hospital 9971 West Flagler Street, Miami, FL 33174

"Worst customer experience they make you loose your time they don’t have knowledgeable staff and schedule appointments without knowing the dog history and when it comes to the appointment they don’t even do anything. Staff is rude and inattentive"

"In the last five appointments when I arrived over there for my dog appointment and they told me that the appointment is cancelled , or they cancelling the appointments by phone one hour before the appointment . They don’t have respect for the health of the mascotas. The assistance Ladies are so aggressive and they have a bad actitud with the clients . They don’t take care about mascota health. I am really dissatisfy with the service this clinic has to offer now , I am client of Banfield for 20 years but really this location is the worst at this moment . I am tired tolerating staff nurses and manager Tatiana abusos with the worst customer services and services , Also I can understand why the Banfield Customer Services main office don’t answer the phone in order to let they know they that things happening in their centers . Is not only paying the membership every month, the clients need a good customer services ."

"I hate this banfield location. Everytime I call, they put me on hold for no joke— 30minutes. The call drops. I’ve seen this happen as I’m in the clinic. They do this to every customer. I go to this location because it’s very near my house but they have the worst service ever. I go to pick up a medication and spend 15 minutes at the counter waiting."

"I’ve been a customer for 7 years. Would give it one star if it wasn’t for the nurses who are really caring. Otherwise deserves zero stars. It’s expensive and customer service is lacking. 4 out of 5 times I call, I’m placed on hold for 10+minutes until I finally hang up. Dr asked I call him back I’ve done so 4 times and he never answers . Save your money and go with a neighborhood vet instead."

"I am really dissatisfy with the service this clinic has to offer. I have two cats on the monthly plan. Few weeks ago I took my cat because it was an emergency, obviously I did not have an appointment because it was not planned, they did not want to take care of my cat because they were full, it was an Sunday. Most of the clinics were closed so the lady just gave me a list for urgent care and told me that she could not do anything. I had to take my cat to another clinic, fortunately the one on Dadeland mall helped me. Days before the inconvenient the manager called me and told me that this would not happen again that she was going to goal to the staff. Today 09/28/23 I went again with the same issue and they did the same the lady called Cristina told me that my cat was not going to be able to get treated because there were 3 patients waiting. This clinic is awful , I don’t know what emergency means to them."