Banfield Pet Hospital

"I called this place to have my dog serviced and they told me one price over the phone. When I got to my appointment they told me a different (higher) price than what was mentioned over the phone. Miraculously they did not hear anything in the “recorded call” that mentioned the price that was clearly mentioned to me. Aside from that I was kept waiting 30 minutes in the waiting room for my appointment and I asked them to at least honor the price that was given to me over the phone because of the wait time and they kept arguing with me about it. Once my monthly dues are up I’m canceling this membership and never again using banfield as a service. Employees are liars and doctors don’t even do their jobs right. I’ll make sure to tell anyone who I hear mention “banfield” to not even look in that direction."

"DR. ORTEGA is by far the best employee they’ve had in a long time. I’m glad I can finally give this place 5 stars because boy was it struggling before. I’m extremely grateful for her and the ppl she has working under her. Definitely needs a promotion or some sort because she goes above and beyond and very kind! If you have an opportunity to get care from her, then you will most definitely luck out! Asked for a routine health certificate and wasted no time to do what she needed to do in order to get it sent out. Had an issue w approval and wasted no time to notify. Follow up, and take matters into her own hands if need be. QUALITY, service in not only pet care; but the logistics side as well. She needs a raise right now. God bless her and her heart!"

"Its been a while since I've experienced excellent customer service, but today I had the absolute pleasure of being helped by Sabrina. She was very sweet and helpful. She went out of her way because she genuinely wanted to help me and solve my problem. We need more people like you in this world Sabrina!!!"

"Been taking my 4 month old puppy (LeeLoo) here for all her shots. With Dr. Salazar. Haven't had a single bad experience there, and the staff loves animals, you can see it from the moment you walk in and on how the treat your pet. So far my LeeLoo has been taken care by Kevin, Cynthia, Gianna, Victoria and I probably miss spelled their names and I am missing one more person my apologies but I thank you guys for the way you care of our pets, specialy my Leeloo. Until our next appointment."

"Was worried after seeing mixed reviews on Nextdoor, but glad we came here. They clearly care about dogs and their wellbeing and understand that a dog is as much a part of the family as any human. It's a relief to have such a nice place so close, as I often get nervous about my dog's health and now that we have the plan we can take him whenever we need to for no extra charge. Not to mention they cut his nails better than any groomer has. They also answered all our questions about vaccines and the local laws about dog licensing. Everyone was kind and well informed. Will absolutely be coming back. Pictured: Forrest, nervous but comfortable, under the bench in the exam room."