Banfield Pet Hospital 11784 Southwest 104th Street, Miami, FL 33186

"Our experience with Bansfield for the past 13 years has been nothing short of wonderful. Unfortunately our baby, Sancho passed away a couple weeks ago. Needless to say we were all devastated by the decision we had to make when we were told Sancho was very ill and deteriorating quickly. However, the Bansfield team made everything so much easier for us. I will be forever grateful for Dr Hecker, Sancho’s vet. Dr Hecker is a beautiful soul and human. She patiently and kindly explained everything to us and was with us during his passing. I cannot begin to imagine how difficult it must be for vets and pet nurses to go through the euthanasia process time and time again. Dr Hecker and Luis, Sancho’s nurse handled everything with professionalism, grace and so much love for our Sancho. Thank you to the whole Bansfield team and especially to Dr Hecker and Luis. We appreciate you so much."

"A waste of time going to this place. My appointment was at 10 am, which I arrived on time and after taking my data and filling out information as a new patient, they took me to a room to be attended by a nurse, she told me that Dr. Quiroz was treating a client, they never informed me if it was a emergency with a pet they just left me waiting, then she told me that she was taking my cat to another room so that Dr. Quiroz could examine her, I told the nurse that I wanted to be present at the exam and meet the Doctor.... they left me waiting again and so until 10:50 am the Vet had not evaluated my cat. I left the room and went to the counter to informed them that I was leaving and they didn't even call me back to apologize, it seems disrespectful to me, I asked permission at work to take my cat to this appointment. The facilities are excellent but the patient care is bad. I would not return to this place and I would not recommend it either."

"I feel scammed. I think they were much more aware of my dogs health stage than what was told to me. All of the of testing and exams that are strongly suggested are not really covered… my dog passed away about 2 months later after coming to Banfeld, granted my dog had some issues, Banfeld assured me she had a long life ahead of her. Banfeld loves to prescribe medicine. Be aware of the wellness plans… there’s no such thing as canceling. I thought I cancelled and 3 yrs later I was placed in collections for outstanding medical bills I thought was covered for my dogs care at banfeld. I wouldn’t recommend this place for a pet that is ailing. Maybe a healthy pet that requires routine visits. Stay away from the plans."

"The staff is ok but im genuinely concerned about the way Banfield operates, they really dont seen to care for their clients. Im noticing that banfield just look for ways to charge and upsell you things you dont really need. Which is a horrible business model. If you come in for a simple thing you will leave out of there with a huge bill. They find ways to make you concerned so you cough out more money for more unnecessary “test”. So please be more knowledgeable about your pet situation or they will sell you everything they can and take advantage of you"

"I’ve brought my furbabies here, the vets here have been very thorough, and taken really good care of my girls. I recently had to put one down, and the staff was very comforting and supportive throughout the entire process. Highly recommended!"