Banfield Pet Hospital 2625 Gulf to Bay Boulevard, Clearwater, FL 33759

"Today was an extremely difficult day, but I want to thank the receptionist at this location. It was my 15 year old cat’s day to cross the rainbow bridge, and I called 2 locations before this and everyone was full. Instead of just saying “sorry we’re full and I can’t view other stores” she took it upon herself to call the other locations for me so that I could care for my cat while she needed me. They were able to squeeze me in at an Oldsmar location, where we received extremely gentle and kind patient-care services from all staff. Mama and I appreciate you all."

"The lady Bev who works here needs to find a new line of work or stick to placing orders & doing things in the back . She has been awful to deal with from the beginning with my puppy & doesn’t know how to talk to people . I’m sorry I ever went here honestly . She had me so scared thinking that my puppy has heart worms and telling me that I was gonna have to pay 2 to 3000 dollars for treatment . Even though I have had my puppy on preventative care staring at 16 weeks . I just highly recommend finding a different place to go . Also, I was a little bit upset to find out that my puppy could’ve been on preventative care starting at 12 weeks & they refused to put her on it until 16 weeks , then I also found out that my puppy should’ve been tested for Heartworms at 6 months of age to make sure she didn’t have Heartworms & could continue on her preventative monthly medicine, & they never said anything about it until she turned eight months old & then told me that they do it at eight months instead . With the amount of money I paid them I’m very upset with how the whole entire situation was handled.."

"There's no option for zero stars. My dog was a regular Banfield patient for a few years. However, he started having sudden strange signs and symptoms late 2022, so I took him to Banfield twice, in December and January. They performed testing and said he "had a bug". In March, he passed away from cancer diagnosed by a private vet. I will absolutely never take any of my dogs to Banfield again. He was like a son to me."

"I went here to make an appointment for my dogs vaccines. Clean place, nice lady at the desk. This place is still "following covid protocol " and will not allow pet parents to stay with their pet during the exam, the pet is " taken in back " and treated. I'm not ok with this. I need to be with my pet. There is no reason for this. I left and will take my dog to a private veterinarian."

"They are always very loving and caring when the staff works with my cats. I have also seen the staff treat my mother's 2 dogs and 3 cats like royalty. The Veterinarians are very professional and knowledgeable when talking to me concerning the check-up results. They are more than willing to take the time to explain the results in terms that I can understand!"