Petco 5120 East Bay Drive, Clearwater, FL 33764

"Ordered large $200 order of dog food with a pickup in store promo only to arrive at store and find out 1 of the bags was not in stock and was cancelled rather than shipped to me. I ended up driving across town to a specific location just because they claimed to have all in stock for pickup in store. Had I known I could have just gone to my local store and ordered the one bag which was out of stock. This fiasco and complete frustration left me short of the promo I was trying to take advantage of and the entire reason for ordering all my pets food at once and for pickup. I’m very frustrated and have had more and more issues obtaining my pets food every time lately. When on auto ship it wouldn’t arrive on time or was out of stock forcing me to buy elsewhere. I may now be forced to switch to another pet store or chewy where I don’t have to constantly be frustrated. I also noticed I’m not getting credit for the 4 bags of food I just purchased on my rewards and I’m so frustrated and have no time to have to call and argue this. Come on Petco…what is happening? Do we not care about our long term customers anymore? All the good coupons are for new customers only and us old customers get nothing but hassle and lose discounts."

"I purchased a betta fish that died the next day. They refused to provide a refund because I did not provide a water sample. Of course this information was not provided to me when I purchased the fish so after I retrieved it from the water I dumped the tank. I called corporate and was told the policy allows for a refund without a water sample but requires a sample for a replacement fish. I was informed that the store was made aware and I could go there to get my refund. I did, and was refused a refund yet again. The girl at the register called I stand-in general manager Ben (no surprise he’s not a full time GM). Ben, being that he was using a cell phone to speak with me therefore the call wouldn’t be recorded, decided to raise his voice at me, yell over my to restate their fish policy over and over again, then told me there’s no way I’d be getting a refund from that store. Ben, here is a coaching opportunity for you, the way you conducted yourself was rude, embarrassing (for you) and unprofessional. The proper way to have handled our phone call would have been to remain calm and ask probing questions to help get to the bottom of the situation. You could have even taken it upon yourself to contact corporate to inquire because, after all, you are in a customer service industry. Because it was your day off (assuming because the associate called you on your cell phone) you made it perfectly clear that you did not want to be bothered. Shame on you Ben, shame on you. Understanding my opinion means very little to such a large company, if ever given an opportunity to promote Ben please be sure to keep this scenario in mind. (PS: I purchased 3 healthy fish from Petsmart using the same water/conditioner and they are still thriving nearly 2 weeks later)"

"This review has nothing to do with Damien the general manager ! He was lovely and helped me in any way possible which I appreciate. But I will not be returning to this petco ever again for any grooming services ! Completely unacceptable to be lied to by the groomer about something he did to my dog."

"I always forget her name but the female employee young lady is the BEST! I'm positive others are too, but I and my dog always feel happy when she is able to help us! My dog is more comfortable with her than his vet. She deserves a raise! I'm the one with the still learning white shepherd"

"If you ever get a golden doodle groomed at this location make sure to ask for Wendy!! She did and amazing job and groomed our beautiful girl just the way we wanted! She came home very happy and tired. The before and after pictures really say it all. We will be coming back and booking our appointments with Wendy:) if any manager is reading this let Wendy know she is great!"