Banfield Pet Hospital

"Not a good experience. Our dog went in for a ¨wellness visit¨ and she came out with a sudden onset of IVDD according to the vet. Sheś an 8 lb maltipoo and although she´ś 9 years old she was perfectly fine before we took her there. After we picked her up and brought her home, she woke up with a severely hunched over back, her neck tilted to the right and couldn´t walk or move. She had a severe ¨gait¨ with her walk. I believe they manhandled her but since they took her to the back we have no proof or recourse - I will NOT be going back there and I had no reassurance from the vet when we went right back for an explanation, other than ¨she´s old and she needs x-rays.¨ I feel guilty for leaving our dog in their care - she suffered some kind of trauma but we have no proof - other than she went in fine and came out in a lot of pain and not herself."

"Deserves zero stars. On Thursday 9/21 I went to banfield in Lake Mary to have two health certificates done for international pet travel to Netherlands. As you know this document is time sensitive, it can be done only couple days before the flight and at that time it also needs to be signed by usda. First of all they told me it will be only 150$ per certificate, when after I got a bill for 576.91. They took 2 hours doing them and charged per minute to fill out 4 lines, rabies and chip number. All information was on profile in banfield. Second, they couldn’t answer any of my questions, when will certificate be back, will it come to banfield or my address, or do I need to pay to usda their fee per certificate. Their answers ranged from “you need to drive to Tallahassee and get it signed in person”. As you know the USDA office is in Gainesville. I told them there is no appointments available, everything is done online. Then they told me “it’s just an endorsement and you don’t need to do anything or receive anything”. Logically then why I am going through this process, I need to receive paper that is signed from USDA. Third, on the next day I was going through paperwork and they messed up the vaccine information for one of my dogs and gave me another’s owner dog information on rabies certificate. I have two dogs under same last name and same phone number. When I called and told them, all they said you can just throw away the paper it doesn’t matter. I specified that on Health certificate they sent to USDA they messed up the information, they said they will look into it. I called twice since then and all I received is attitude and that 30 minutes and 2 hours is not enough time to look up. While on second time I called I pointed out their mistake and gave them the correct information for my dog. I called them latter again and all they told me they are working on it and they just mistyped the number while I can see the other’s dog rabies certificate and that’s the number on the health certificate. How can I be sure that this type they won’t put some other dog information and send it wrong again. Again USDA doesn’t work on the weekend (it’s Friday today). If you don’t know how to do something let people know and don’t waste their time and money. Dr. Jannette Pagan and 2 nurses/techs spend 2 hours filling out 4 lines and they messed up on my second dog, owner, weight, breed, age and rabies lot number. All that information was sent to USDA. They are closed on the weekend and my flight is on Tuesday and banfield still didn’t fix it. And that’s what I paid for per minute for them to mess up. Who is now going to pay for me to switch tickets and my dogs?"

"As new pet parents we love the experienced and great way the team of doctors treat our Mr. Perfect! They explain things and make it easier to be informed fur parents!"

"I decided to bring my puppy to this location based on other positive reviews, and I have to say: I am so happy with this decision! In addition to the wonderful experiences I have had getting him vaccinated, my Tommy had to have emergency surgery this morning, and I felt comfortable and confident that he was in good hands the whole time. (I did not feel this way about other locations with my last puppy...) I am very happy that my boy is in the care of an entire office of Techs, Nurses, and Doctors who genuinely care about their patients, as well as the pet parents! Thank you for taking care of my baby today!"