Pollo Tropical

"I love this place and the food is wonderful. But the Multiple times I’ve been something has been wrong with my order. I always double check and say the sauce is in there or etc. They always tell me yes, but it never is. I don’t know if it’s a lack of laziness, but it’s really driving me crazy But they never seem to get my order, right"

"This location is awesome! I drive from Davie to get food here. Food is served efficiently & hot. The real test: we did a catering order for 15. I got there and Albert had the order packed and ready to go! Very professional! Quick service- no wait! Food was delicious! Everything was packed well and he confirmed all items before we left. Friendly team. Clean restaurant. Great catering experience. I will be back! Catering is affordable and easy here!"

"I usually never have any issues while coming here, but tonight I was very dissatisfied. I went through the drive thru and I wasn't even greeted by the gentleman that was sitting while being on his phone. I asked if he had a menu and he said yeah & handed it to me. I asked him a question about the chicken family meal and he said it came with rice & beans I said okay. Then asked if can pick the 2 sides it says I added it to my order but he didn't mention it would be extra. If you're going to be like Chic fil a please make sure your employees want to work."

"Two stars because the manager at least apologized but I still didn’t get to eat unfortunately. Very dry & burnt chicken, I’m surprised they would actually serve this to customers and the curry sauce was nothing but oil with coloring. Dissatisfied and very disappointed!!"

"Probably one of the worst locations I’ve visited for this chain. First of all, their dining room was closed today, with no sign in the main door, so we had to wait by the door for someone to show up from the back and tell us. The door in the side had a sign saying closed due to covid surge. They were only taking drive thru orders, which was fine. We got in line for to order on the car. The employee taking orders was extremely rude. First of all telling us that he wasn’t even supposed to be working but that he was working anyways. Okay, sure? Not sure why you need to tell that to your customers. Then, when trying to order the same items I could see on the app, he kept saying what? You want what? I mean I can see what options you have on the app, so why question me in what’s available for that item? When he asked the size, he said you want regular or? And I was like what is the other option, because I didn’t see this on the app, and he said, regular or what? And I said what are the options? And he gave me attitude and said, large of course, we have regular or large. Once done with the order, in the next window, the lady was laughing inside the store and giving our back to the car, didn’t say hi or bye, just said your total is $$$. How you want to pay?"