Walgreens 11690 Southwest 72nd Street, Miami, FL 33173

"The drive through pharmacy was a terrible experience. The woman who answers the call hardly speaks English and simply puts you on hold indefinitely. Many times, when you press the call button, all she says is that she's busy and hangs up. After that, a pharmacy technician comes to the window and takes whichever lane they feel like without asking who was next. It's not the technician's fault, but the lack of organization negatively impacts the customers. I've been waiting here for 20 minutes just to pick up a prescription that was ready."

"Monica, pharmacist was very helpful in explaining how to deal with a schedule 2 medication, that is on back order! *Other pharmacies just gave me stories??? ⭐️⭐️⭐️⭐️⭐️"

"Terrible service at the pharmacy! I waited for a simple consultation and the supposed doc totally ignored me while the other lady kept sending her customers to buy. I am literally in tears. How aweful"

"I have to come into this pharmacy and fight with the employees EVERY. SINGLE. MONTH. to have the same Rx they've been filling with the same insurance for the last 4 years. There's no reason for this other than simple incompetence on behalf of the staff at the location. It's ridiculous that they offer no explanation, no solutions, and no attempt is made to fix whatever shortcomings they're having in filling prescriptions in an effective manner. They're a PHARMACY. They have ONE JOB. And yet, every single month, they can't do it. Do yourself a favor and go somewhere else for your prescriptions. This place is awful."

"Maria at the pharmacy drive through needs some customer service training. I’ve been coming here for years. Everyone is super nice. I was at the pharmacy pickup line waiting for 20 min. Usually, when they are busy, they acknowledge you are waiting and very nicely let you know to pls just wait a few minutes. After 20 minutes of waiting with no one coming to the counter at all, I called the pharmacy. I Spoke to the manager and explained my situation and if they would prefer I park and walk in instead. He said he would check out what was going on. Finally Maria came to the counter, Handed me my meds, charged my credit card on file and walked away. She doesn’t have the kind of attitude towards her job and her customers that most folks working at this Walgreens for years have. she’s likely a very nice person who maybe just needs some customer service and work ethic training. I would get her on that asap."