Biscayne Vet Center

"Let me start with this, Dr. RAUL JIMENEZ is the Michael Jordan of veterinarians and its not even close! I have a 10.5 yr old frenchie that is my life and this doctor saved his life. We've had our share of different doctors and surguries and Biscayne Vet Center just goes above and beyod. From the front desk staff, to the assistants to dr. Jimenez himself this is an ALL STAR team. Period."

"It is my first time here. So far thus is what I have seen: CUSTOMER SERVICE: Very good. Easy to book appointment. They saw us in time!! (Is give extra points for this!!) The vet is nice, direct, clear and explains all expenses, procedures and criteria. THE PLACE. Has limited parking. Looks clean, modern, is comfortable for both humans and pets. We are waiting for a procedure. So, expect a second review. So far no complaints at all"

"THIS CLINIC IS NOT 24Hs! THEIR EMERGENCY NUMBER IS NOT 24Hs!!! WHERE IS MY DOG??????? I left my dog today at 12 pm. With very high fever, vomit and diarrea. After 2 hours waiting they told me to go home and they would have kept me updated in a couple of hours. They didn’t! At 6 PM I went back to the clinic and was closed. I Knoked the door and doctor Jimenez came out saying the dog condition was better and stabile but he told us about his intention to wait more 2 hours before let the dog go. He told us: I’ll call you in a couple of hours to tell you something. And, again, he didn’t do it !!! Nobody called us. We are still waiting news about our dog!!! At 8 Pm we start calling the clinic bu nobody answer! We ent there at 9.30 PM and the clinic is shut down. Nobody is there!!! WHERE IS OUR DOG??????? What’s happen to him???? Why you didn’t tell us you were going to keep him overnight????? What’s going on????? You cannot leave us without any infos!!! This is totally crazy and unprofessional !!!!!!!!!!!! My sick dog is closed here, alone overnight, and nobody is here to control what’s going on. DON’T GO IN THIS PLACE!!!!!"

"Biscayne Vet Center has been my little son’s primary vet for many, many years! I believe about 7 years or so. They are super nice, super attentive, compassionate, and reasonable. They will go above and beyond to help your babies. On Wednesday’s they even offer discounted vaccines and all!!! Such a great place overall :)"

"DO NOT BRING YOUR PET HERE. I typically don't write reviews, but this situation warranted a review. I have a 3 lb malti-poo who was stepped on and fractured his leg. I took him afterhours to the ER and saw Dr. Jimenez. Dr. Jimenez kept him overnight to do some X-rays. He told me he would consult orthopedic specialists and we would discuss the treatment options with me the next day. The next morning, I picked him up and we went over the options. He told me inserting a plate via surgery would be too complicated to do on a dog so small. So, he said the best option was to just immobilize it with a cast and let it heal on its own. He seemed to care and know what he was talking about, so I trusted him. I should of paid attention to some of the red flags. Every time I called the clinic with a question, the receptionist would answer and tell me that someone would get back to me, but no one ever did. I would have to just keep calling until I was lucky and got a hold of him. I brought him in one week after, and then every two weeks after that. Each time they did X-rays on his leg and the vet said the bone looked like it was healing well and that there was a "95% chance that it would heal properly." I took him to see Dr. Jimenez 4 separate times. I was moving from Miami, so when I took him for his last checkup/x-rays, that's when I realized something was wrong. He told me that the bone didn't look like it was healing well--it wasn't healing straight. He advised that maybe I should go get another opinion from another vet...which he knew I was going to do anyway, because he knew I was moving. When I asked for the records of all my visits and X-rays, he was missing the X-rays and information from an entire visit. I moved back to Orlando and took him to an orthopedic specialist. They were alarmed when they saw the condition of my dog's leg. They said the fracture was NO WHERE near healing. In fact, the fracture had rotated 90 degrees. Because of the non-healing fracture, there was not enough blood supply to maintain a healthy bone, so my dog was at risk of LOSING HIS LEG if they didn't act fast. The surgeon stabilized the fracture (which had rotated 90 degrees) via an internal fixation with a small plate and bone graft to improve the chances of healing. If it wasn't for the orthopedic vet, my dog probably would've lost his leg. The surgeon didn't understand how Dr. Jimenez could have advised me the way he did--the chances of healing were almost none, especially after the second and third X-rays showing nearly no signs of healing. Also, anytime an ER vet gets a complicated fracture like that, it needs to be referred to orthopedics. I should've maybe taken my dog to other clinics for second opinions, but I really thought my little one was in good hands with Dr. Jimenez. It's really disappointing that people who devote their life to taking care of our animals can be so careless :( Even though thousands of dollars were spent, I am just so relieved that my dog's little leg is healing properly now! Thank goodness I moved from Miami, because if I hadn't...who knows what would've happened!!! Long story short, I recommend you save yourself the trouble and take your pet elsewhere."