Pet Supermarket

"More like presidente supermarket, they don’t know about dog food brands at all , very aggressive and rude employees"

"Had a great experience! A worker by the name of Angel helped me to get the best products to fit my needs for my furry friends! Recommend any one who has any doubts or questions to ask for him! 10/10!"

"As an update to the aforementioned incident, I decided to follow up with the store as per their request to contact them via email. To my surprise, the customer support team responded with a rather inadequate solution: they offered me a 10% discount coupon. It seems they were under the assumption that, after the terrible experience I had, I would willingly step back into their establishment to make another purchase using their discount. ---------------------------------------------------------------- My recent encounter at PET Supermarket on SW 8th Street in Miami, FL, left me utterly disappointed and frustrated. I had purchased a pet toy from this store, hoping to provide my furry companion with a fun and engaging plaything. However, this experience quickly turned into a nightmare due to the store's inadequate management and a defective product. The pet toy I bought initially seemed promising, but it fell apart after a mere two days of use. The stitching unraveled, rendering the toy unusable and even posing a potential threat to my pet's safety. I was not only upset by the toy's poor quality, but I was genuinely concerned about the potential harm it could cause to my beloved pet. In the hopes of resolving this issue, I returned to the PET Supermarket store to inquire about a refund or an exchange for a better toy. To my disbelief, the store manager displayed a complete lack of understanding and empathy. The manager, Angel, refused to acknowledge the flawed nature of the product and instead insinuated that I must have mishandled it. This dismissive attitude was both infuriating and disappointing, as I expected better customer service from a store that caters to pet owners. Adding insult to injury, when I sought help from the owner, their response was equally disheartening. Rather than addressing the product's poor quality, the owner suggested that I should have taken better care of my pet and discouraged me from letting my dog play with the toy as intended. This contradictory advice undermines the very purpose of a pet toy, which should be designed to withstand normal play and interaction. The overall experience left me feeling unheard, frustrated, and disrespected. A store that fails to stand behind the products it sells and lacks empathy toward its customers is not one that deserves support. PET Supermarket on SW 8th Street has proven to have both inadequate management, as exemplified by Angel's behavior, and a disregard for the importance of customer satisfaction. I strongly caution anyone considering shopping at this PET Supermarket location to reconsider. Not only did they sell a defective product, but they also exhibited poor customer service and management. In light of this disappointing experience, I will be taking my business elsewhere in the future, and I encourage others to do the same to avoid the frustration and dissatisfaction that I have encountered."

"Easy to navigate. I always find what I need here, have never had an inventory issue. Friendly welcoming staff."

"Love this store and used to work it too. Always clean and organized but service has really fallen through. I’m not the type to ask for help when I shop but when I do it’s because I really need it. Was kind of brushed off by afternoon / closing staff and stood around with another customer for a bit while they socialized at the registers and just overall goofed around. Will probably only shop in the mornings like I normally do or go to another location when I need the help."