VCA Spanish River Animal Hospital

"I’ve been a customer since 2011-2012, bringing 3 of my dogs for check ups and all the services they offer to take care of them on the regular along the way. Over the time up until now I’ve been thrilled with the caring nature of their doctors and care takers, however that has clearly CLEARLY changed in the last few years as they’ve become a more modern and upscale vet. They’re still fine and great for normal wellness check ups, but the prices are - higher, but thats fine because they’re really convenient and caring to my dog. The problem is however, not when your dog is well, but when an issue arises, an injury, an infection, a sickness, or worse an actual emergency. DO NOT GO HERE. I am upset to say that when my dog had an injury with her hip, they did everything to convince me to throw every dime at the situation, which if they had listened closer (and not seen dollar signs), she didnt need it. And worse, when I agreed to an X-RAY (that I eventually cancelled) they tacked on several several optional vaccines and wellness checks that aren’t normally a ‘required’ service that they wouldnt do the X-ray unless I agreed to them. Substantially increasing the cost. For comparison, I got the same service done at a vet 1/2 mile away on Dixie, with no other requirements for less than half the price. Im saddened to post this review, as I have nothing but positive memories of them taking care of my past two dogs and my current dog. However, for me, a vet shows its true colors not in the normal care that is routine - but when something is ACTUALLY wrong. VCA Spanish river has shifted to a boutique vet, whom is profit oriented more than care oriented, and taking care of your dog when they actually have issues is always going to be secondary in their mission. How sad."

"This was such a great experience for my pup and I! The receptionist was so happy, uplifting and kind made it so easy to check in. I then had the most amazing tech she was so nice and friendly. Made conversation and also informed me on the next steps of the appointment she was awesome. After, another woman came in and she was so so sweet!!!! She showed me her fur babies and was so kind to Wilbur! Lastly I met the sweetest doctor. She was so nice and so smart. She explained possibilities of what can be the cause to certain issues with my pup and how I can go about fixing them! She also told me about why certain vaccines are important and how the illness could be contacted! This was such an amazing and easy experience for us! Thank you so much ladies!!"

"Dr. Greenland is AMAZING! Our vet experience with him has been the best of any veterinarian anywhere ever. He went over everything and took the extra time to explain everything in perfect detail. The rest of the staff at VCA Spanish River have also always been incredibly nice. We travel here from Hollywood and will definitely continue doing so!"

"I give VCA Spanish River ZERO stars. They answer the phone "where we treat your pets like family" but that is the last thing they do. They are careless and negligent and instead my sentiment is they treat pets like transactions. I took my puppy in for a rabies vaccine and he developed a rabies vaccine site lump which they promised they would watch since they typically go down, but they did not call me one time to check on his lump, instead I made 2 separate appointments to bring him in to have it checked and it was only after the second appointment when almost one year had passed that they decided to remove it. When I arrived on the day of surgery they grabbed my Baci from my arms and took him with intentions to perform a completely different surgery! If I had not caught what they said they were doing, my puppy would have been negligently operated for something he did not go in for. This is apalling, and what's more, they actually tried to excuse this mistake rather than simply apologizing and ackowledging they had erroneously prepared documentation for a surgery I did not approve and my puppy did not need. Needless to say I moved veterinarians and to this day not one person from VCA Spanish River has contacted me to discuss what happened that day, and why I am no longer a client/patient."

"We took our 5 1/2 year old American Bulldog to VCA to get neutered. We thought his prostate complications were from not being neutered. It ended up being bladder cancer that was inoperable. We had to make a decision that moment to take him home for a few possibly good months (most of them probably in pain) or send him to doggie heaven. It was the hardest decision we ever had to make. With that being said, everyone from the front end girls to the back team and the vet were outstanding. He explained the whole process with us and gave us our options. Everyone was beyond compassionate and made us comfortable until we said our good-byes. They definitely went above and beyond in giving us all the time we needed with our baby and helping us through this. This was our first time at VCA Spanish River and we are so grateful we found them. Even if it was our first and last visit. Thank you all for everything and you are just amazing!"