CFS Wellness and Medspa

"PROFESSIONAL SCAM. BE WARE. DO NOT EVEN GET CLOSE. HAD TO PAY AGAIN AT THE AIRPORT. YOU PAY 150 AND 5 EXTRA IF ITS NOT CASH!!! THEY JUST GIVE YOU A CERTIFICATE THATS WORTHLESS. THEY DONT EVEN DESERVE 1 STAR. STAY AWAY. GO TO THE AIRPORT AND YOULL DO IT ON THE SPOT AND ITS ACCEPTED."

"I went to go get my test done PCR for travel at CFS Wellness and Med SPA, supposedly the results would be done in 15 minutes, as they say on the outdoor of the company. They charged me 150 dlrs for EACH member of my family. The results never got back to me. They promised by text message, email and it never did. I was already checking in at the airport with my family and it is such a hard time for all of us. First of all I counted on my results by email, and text message, second they NEVER answered the phone calls. It's so unprofessional. The person who took our tests wore a mask , covering all his face and eyes. Maybe that's one of the reasons for not showing up the unreal and fake test he makes. We had a terrible experience with this company. I DONT recommend and leave here my negative experience with them. Be careful!!!"

"I bought a RAPID SAME DAY PCR COVID test for my girlfriend on the afternoon of December 24th, 2021, multiple times asked to make sure that results would be delivered the same day in order to attend our family x-mas dinner, multiple times was assured that they would be. That night the results were not received. Called on January 3rd, 2022, and the lady who picked up the phone was dismissive, she even said something along the lines of "you purchased on December 24th and you are calling now?". Yes, this was the first opportunity I had to call after the holidays, work, and personal commitments. I was placed on hold for the majority of the call and 14 minutes into the call it was picked up and hanged up. I called again and was told that they were busy, she was going to investigate further and call back. I mentioned that the issue is simple, no results were received, I want my refund. A call back was not received... I decided to file a Better Business Bureau (BBB) complaint on January 5th, 2022, the vendor (CFS) had a certain amount of days to respond. I finally receive a response on January 25th, 2022 from the owner, through BBB stating he was unaware of the situation (shows disconnect from staff and/or lack of commitment or importance towards the issue), also in his response he mentioned I had to return to let him know and resolve the issue. This would be inconvenient, time-consuming, and if I were a traveler or tourist (they cater to people who need PCR tests and accompanying letters for travelers) there is a possibility that would have been impossible. I responded the same day stating again the facts, providing a screenshot of the calls, and the receipt (which they have). By February 2, 2022, and have not received an answer through BBB. Thus, same day (February 2, 2022) after not receiving what I paid for and as promised, and for and not receiving a refund, or interest from the business to help, I resorted to my credit card company to dispute the charge for the product and service not received. I can't recommend this business based on my experience. One shouldn't be on top of a company contracted for a good or service, and the lack of urgency and support were the reasons why I wanted to share my experience."

"SCAM!!!!!! The QR Code which is needed to travel is fake. We were charged $150 Dollars per exam being promised peace of mind. My family had to leave the country and we were sold on the fact that this was a travel safe verification. My family gets to the airport and all the test results sent from this facility were unacceptable and my family ended up paying hundreds of dollars because of this place. If I could give this 0 stars I would. SCAM!!!!!! The QR code needed to travel is fake. They charged us $150 per exam and were promised peace of mind. My family had to leave the country and we were convinced by the fact that this was a safe check for travel. My family arrives at the airport and all the test results sent from this facility were unacceptable and my family ended up paying hundreds of dollars for this place. If I could give it 0 stars, I would."