Dr. William L. Rowland, MD 1500 Northwest 10th Avenue, Boca Raton, FL 33486

"I have been going here for a while and this place has gone down hill and fast! It first started with the doctor not actually seeing his patients unless they pay for his concierge service. Then I was told they no longer refill prescriptions for hormone related medication. Now I have been waiting to get a refill on a prescription and the pharmacy said they can't get a hold of the doctor. I leave them 2 messages and finally get a response that they no longer accept pharmacies sending on for refills. I have to call them or message them to get a refill. Here's the kicker, when you call them it's never actually office staff that answer, it's a call center in India that answers my calls! Now another rule that they made up is they have to see me every 6 months for blood work so they can refill my prescriptions! This is no longer a doctor's office, this is a factory to make money and you are the product. They are doing every possible thing to extract as much money out of every patient. It's time to get another doctor and I recommend every one of his patients do the same so he can see that this egregious behavior will not be tolerated!!!"

"One of the rudest front end staff. I called after surgery to be seen. They scheduled my appt then said I didn't have one the day before. I asked to speak to a manager and no manager available to help. Gabby the male I spoke to on the phone said no one has an appt and was not helpful at all. When people are in need of medical care and basic customer service this office is terrible. They offer no help and or solutions. This isn't the first time Ive had bad service with them. As a medical office in Boca Raton you would think the service would be top tier rather than shuffling you through the system. Will be looking for a new doctor. And would advise anyone to not go there if they value their health."

"One of the rudest, most uncaring doctors I’ve ever encountered. My parents paid thousands of dollars for the concierge service just to see him and because I was surprised that they charge 95 dollars on top of that to tell you the results of your blood work, Dr Rowland didn’t want to deal with me and refused to see me as his patient. The last appointment I had with him, he dismissed all my concerns because he was trying to get rid of me. I have serious health problems and this has inconvenienced me a great deal. I would leave negative stars if I could. Dr Rowland is a horrible human being."

"My first visit to Dr. Rowland was a very pleasant experience. He is professional, earnest and seemed sincerely interested in helping me. All his staff were friendly, attentive and responsive. I will recommend Dr. Rowland to my family members and anyone looking for quality health care."

"Been seeing Dr. Rowland for under a year and his practice is excellent. From the front desk, to the lab, to the doctor everything went so smooth. While I have to wait sometimes to get an appointment on line or over the phone it is worth it since they do a great job. My last visit there with one of Dr. Rowland's staff I believe her name was Michelle was excellent. She spent the time answering all my questions and the last two times I have seen her the recommendations have been spot on. If I am sick knowing Dr. Rowland's office can handle my issues is reassuring."