Banfield Pet Hospital 4209 Northwest 37th Place, Gainesville, FL 32606

"I just took my dog to get her nails cut, and I'm REALLY disappointed. They weren't able to cut all of her back nails because she was "highly anxious" so they decided not to charge me, and when I got home I noticed they cut the quip on multiple of her nails (front AND back) and bleeding everywhere. They also warned me that she had eaten "a lot of peanut butter" during the appointment, and made it sound like it was her fault for being anxious! I felt so bad hearing her yelp during the appointment and when I got home, she was refusing to let me pet her. I'm really debating on whether I want to continue taking my dog here, especially considering they didn't inform me of her injuries."

"I’ve been taking my cats here for the last 2 years now and have always had a great experience. I love how accommodating and great they are with the animals. It’s always easy to get an appointment and they actually care about your pets health not extra money. The last 2 years here the staff have been excellent! Today lourie was helping with my cats and she was amazing, such a gem! But just wanted to say thank you to the staff for being so great!"

"The staff and Vets are FANTASTIC! I highly recommend! However, on my last visit in, my cat made a mess of her crate on the way there. They were understanding about her throwing up and pooping in her crate. They brought her back to me in her crate with a new pad in the bottom, and her soiled blanket in a trash bag. They failed to tell me that they had left the poo and vomit balled up in the blanket in the trash bag... I feel they should have at the least let me know, OR/AND shaken the poo out at the least. It's an extra 2 seconds, and would have made all the difference in the world to me."

"Love the staff and vets here! They are so understanding and helpful. My youngest cat is pretty skittish and my favorite vet actually sat on the floor with her when he came in, to help make her feel safe and comfortable. They price match for meds and food, which helps a lot if you are on a tight budget or fixed income. Price matching also limits your animal having to wait for what they need. Thank you for caring for my girls and always being so wonderful to us! I would recommend your office to anyone without reservation."

"Banfield takes care of your pets. From the staff at the front counter to the staff in the doctor's office they are outstanding. My dog is so happy to see the staff. I just recently brought my dog's cousin and she was very sick but they fixed her and set a second appointment to make sure everything is turning out great and she was so happy when she left , I'm considering the wellness program so she can get taken care of each month."