CVS Pharmacy

"I must admit this Drive thru location is by far the best. Quick and efficient."

"CVS really has very good service at the 86th circle location. I wouldn't make any changes. My experience is very good, employees go out of their way to help even when they are short staffed. One pharmacy tech had to open three registers in order to tend to all of the clients waiting on the line. She was great."

"This rating is unfortunate because I know all CVS pharmacies are not as unconcerned and uncaring as those I have dealt with here in the Ocala area. The sad truth is customer service in Florida is abysmal across the board. I used CVS in southern Indiana for all my prescriptions for years and they were great. I have the app and signed up for text messages so when my prescriptions are ready I can log in and pay, and have my meds mailed to me within a day or two. Not here! I placed a refill order in May, but unfortunately I was hospitalized for a total of 8 days when the prescription was ready for pickup at the CVS at 10255 SW 86th Circle, Ocala, FL. I never received notification that the prescription was available for mailing so this CVS returned the prescription since I was unable to go to the store to pick it up. When I got released from the hospital I had less than a week left on my prescription so I logged in to may account and ordered a refill again. The next day I got a notification that this CVS would not refill the order (even though they had previously filled it) until they got approval from my Dr. I had to contact my doctor and explain the situation and they had to contact this CVS with approval. I picked up this order yesterday just as I had taken the last pill. I don't know who runs this particular pharmacy but they are in the wrong line of work and should be replaced by someone who knows what they are doing. I know nothing will come of this complaint because the system is bigger than the problem. I have already switched CVS locations since moving here and one is as bad, or worse, than the next. If my insurance would allow it I would move my prescriptions to Walgreens. At least they seem to know how this works."

"I have been getting my prescriptions at CVS for over 20 years. I have always liked how helpful and friendly everyone one was. However this CVS at 86th Circle has the rudest e\nPharmacy staff. I have yet to encounter anyone who at the very least treats you like a human being when you get to the window. I have yet to be asked if I have any questions about my prescriptions. I think this team needs a little customer service training."

"The pharmacy employees are always efficient, friendly, kind and respectful. Regardless of how busy they are they always offer a smile and give you the attention you need. They are the same whether I call, go inside the store or to the drive through. The store employees are the same way. Great management team for the store and pharmacy. Thank you!"