CVS 13430 Innerarity Point Road, Pensacola, FL 32507

"I don't know who answered the phone in pharmacy today at 4;53 pm. But she did not seem very personable at all . I am having trouble with my prescription , my Drs office ordered me the wrong brand of stuff that i need. I am trying to get it fixed. The lady on the phone sounded like I was a bother to her instead of being oh let me check , and call my Dr tomorrow and let them know what is going on I think iam changing pharmacies let's he this right for you she just said hold on she talked somlow I could barely hear her. So than she asked someone and they said they tried calling the Drs office yesterday but n0 one called. The other person back yet .I guess iam going to have to take this in my own"

"When I asked about getting an otc item that has to be gotten from the pharmacy the employee was very rude about it being closed, not open till 11 and that it was the law. Every time I go in this location the employees are rude and unhelpful. I see even though it’s close to my home it’s better to just go to Publix or Walmart for better quality service."

"I know this review will not make a difference to CVS but the Pharmacy here is the worst. They sat doing nothing about an error in the prescription for weeks. No notice, and no effort on their part. I had to do the leg work to get the Dr to clarify it for them. The two times I went to pick up the medication I was ignored as they helped people at the drive-up window. When I arrived, there was nobody at the window, but they showed up after I was already greeted and told to wait. I stood there while they spent 20 min as car after car pulled up and got help. Short staffing isn't the issue because there were plenty of people standing around chatting. I have to use CVS as my employer only uses them, but I will be changing to a different location since I can't trust them with my health and medication when they ignore prescriptions like that."

"The pharmacy drive thru is super super slow no matter what time of day you go. The pharmacy inside isn't any better. Customer service is greatly lacking at the pharmacy. One person waiting on the drive thru and inside. Everyone else is hiding in the back, including pharmacist."

"I am adding a bad review for this pharmacy. My doctor sent prescriptions at 4 pm yesterday. 24 hs later, on my way to pick up these antibiotic and other medicines, I am told that they did not bother to prepare them and that it just “takes a while”. Amazingly unprofessional!”"