PetSmart

"Not a great experience. They couldn’t diagnose my cat even though I brought her in and they did a bunch of tests. They also upsell me on their premium services and quoted me the wrong price over the phone. I had to self diagnose her that she had asthma. Pretty awful experience."

"Dear PetSmart, I have a deep dissatisfaction with the poor customer service I received at your store on 1/10/24. I visited this store with my 8-year-old nephew to purchase a lizard, and I was shocked to learn that I was not allowed to buy the pet without the presence of my nephew's parents. This was extremely inconvenient and frustrating for me, as my nephew's parents are not local and were unable to accompany us on our visit. When I asked the store manager, George, why I needed to have my nephew's parents with me, he stated that it was because I was buying the lizard for my nephew. However, when I questioned how he knew that, he claimed that my nephew had told him directly. This makes no sense given that my nephew is a minor and would not be able to make such a purchase on his own. Furthermore, when I asked for George's boss's contact information to escalate my concerns, he refused to provide me with it. This level of unprofessionalism and lack of assistance is unacceptable, and I feel incredibly disrespected as a customer. I expect better communication and service from PetSmart, and I hope that this experience will prompt an internal review of your policies and how they are implemented by your staff. I am requesting that you provide me with your corporate office contact information so I can further escalate my complaints."

"I had a great experience for my first time! I recently moved to Miami and was nervous for Benji’s grooming but Luz H did an amazing job! Everyone there was so nice from the walk in. I will definitely be booking again with Luz. Benji was very happy after leaving as well."

"I was looking for some simple training for my hyper puppy and just lucked into this location. I can not begin to compare the level of quality customer service, the selection and variety and presentation of products and the training experience. I visited petsmart in San Rafael Ca. when I was staying there regularly for kibble. They are not in anyway comparable, this store is so much better. And the training classes, well Ms Alexandra has a connection with the dogs and they just love to please her. She has the sweetest kindest soul and the dogs just melt. I HIGHLY RECOMMEND THIS STORE AND HER CLASSES."