Starbucks 4450 Fowler Street, Fort Myers, FL 33901

"This location seems to have recently stepped up its game!! They have brought on some great staff! Quick, polite, accurate and clean! Keep up the good work!! Edited from previous review: Seems to be lacking in leadership. I frequent the Starbucks drive thru at Colonial and Fowler, and sometime go inside if there is a long car line. (I have the app). This location seems to have some turn over. It’s consistently busy and a mostly pleasant experience, but it gets dirty and the place needs to be wiped down with sanitizer. A lot of people behind the counter that appear to be lost on what to do, and a couple that are running circles around them. Please stop hiding behind the counter and go clean the front of the house. You have permission to do this multiple times a day. It gets sticky and smells funny. There is also coaching opportunity for the cashiers handling cash, which is infrequent these days. The subtleties and etiquette are lost on most people, and I certainly don’t expect younger workers to know how to count back change properly. I know it’s all really small stuff, but it’s the details that make up the bigger picture."

"The service is unpredictable. I've had good and really bad. 1 person made us wait. I couldn't figure out why they just needed to reach across the counter and hand us what we ordered. I left thinking maybe because I didn't leave a tip. But that's a problem. Why ask for a tip before you give us service? Give us the service first, and then we'll consider whether to tip you."

"Always get the order wrong. How hard is it to read a label? Tasted like pure milk."

"I live very close to this Starbucks so they see me pretty much everyday. I cannot say enough good things about the team at this Starbucks. The people here are always so nice. They have gotten to know me and say hello to me anytime I come in to grab my coffee each morning. Today was a little bit of a bad day for me and I spilled my iced coffee when I exited the Starbucks. I came back inside to order another one and they actually made me another one completely free. That was so incredibly kind of them. I wish I was their CEO. I would give them all raises. That is how much I really appreciate the simple kindness I receive from this place each day. Thank you guys. Seriously."

"I’m till here! So I placed my order! I got the wrong food… I didn’t say nothing my kids was hungry! It’s ok! So, them I waited more than 20 minutes for my drink, finally it came…. But I stood up to ask for water and she left me talking alone… she just ignored me and I never got my water! Never coming back I prefers the one in downtown! They are kind! But in this location just the cashier is nice the rest seems that they hate work at the Starbucks"