Woof Gang Bakery & Grooming Yamato

"Today I experienced a very unpleasant situation at this location. I was yelled at in both English and Spanish and my cc was slammed with force on the counter by a male named Camil. Not sure if he is an owner or employee but all I know is that he is beyond disrespectful and rude! The lovely lady that works there has always been respectful and it's the first time I had to interact with this Camil person. I will never go back there again with my fur babies. Bad vibes in there, so bad! I hope he doesn't treat anyone else this way, employees, customers or animals."

"ALL PAYING CUSTOMERS BEWARE - I recently had an unfortunate experience with Woof Gang Bakery, a dog grooming establishment where my pet, a 32-pound medium-sized dog, has been groomed regularly for over a year. When I noticed that they consistently overcharged me for each visit by categorizing my dog as a large breed instead of a medium one. This overcharge, which amounted to $10 per visit, added up to a substantial amount over the course of more than 20 visits. Despite bringing this issue to the attention of the manager, Felipe, the response I received was incredibly disappointing. Felipe acknowledged the overcharging but claimed there was nothing he could do about it. While he admitted their mistake, he refused to issue a refund for the overpaid amount or even offer a credit towards future services. I wasn't seeking a cash refund; I merely requested a credit for the excess amount I had paid. What was particularly disheartening was Felipe's explanation for his inability to rectify the situation. He informed me that he had consulted with the owner, who declined to provide any resolution beyond a mere $20 spa credit. This response left me baffled and unsatisfied, as it seemed unreasonable that Woof Gang Bakery would not take responsibility for their own admitted error. My experience at Woof Gang Bakery was marred not only by the overcharging but also by the complete lack of customer service. It is deeply disappointing to encounter such rudeness and indifference, especially when the establishment admitted their wrongdoing. As a loyal customer who frequented their services every two weeks, spending upwards of $250 per month, I expected a more accommodating and customer-centric approach. I feel compelled to share my experience as a word of caution to potential customers. Be wary of Woof Gang Bakery's practices, as they seem to prioritize their profits over their customers' satisfaction. It is regrettable that they are unwilling to make amends for their admitted errors and offer fair compensation for their overcharging. I hope that my review serves as a warning to others who may consider patronizing Woof Gang Bakery. My intention is not to seek a refund but to ensure that others are aware of the disappointing service and lack of accountability I encountered. It is essential for businesses to uphold their reputation and provide excellent customer service, even when mistakes are made."

"The best place to take your pets! My corgi Sylvie always looks cute and smells so good. Everyone is so friendly and professional. Leila is the best she always books us our appointments and reminds me when the time is coming up for a new grooming!"

"BEST place to bring your furry friends for a bath or groom! I have been taking my dogs here as long as they have been open and they are the only people I trust, my dogs are so happy and they love the experience there, even my little trouble maker Maltese Augusto who doesn’t like when anyone handles him has a good experience there, and he has been going for 4 years. I’ve been taking my dogs there for years and they get baths every 2 weeks at least, they smell so good every time. My Yorkie Bell who passed away in 2020 loved going there up until her passing and since then I’ve been taking my doodle Mila there since she was a puppy. The people who work there are all very sweet from the desk to the people in the back. Won’t go anywhere else!"

"The best groom!! Everyone was super friendly and our pup looks so handsome. We are very happy and looking forward to coming back regularly. The whole staff really cared and asked questions about our dog to make sure they knew what we wanted and his personality before he went in. We finally found somewhere that we are comfortable and know our pup will be in excellent hands!!!"