Allivet,

14540 Northwest 60th Avenue, Miami Lakes, FL 33014

"Prices are higher than Chewy or Walmart PetRx on most presciptions, but here is was the deal breaker for me: I had to call to cancel and it required me to then be transferred to a customer retention specialist. It is 2024 for god's sake. I should be able to cancel orders via the website"

"I could not say enough nice things about this company. They make pet meds as easy as it could ever be. You create an account with your pets info and needs and that’s it. They contact your vet when/if needed. You can sign up for auto ship so they take the worrying away by already having it setup to your own personal preference as to when the medicines need to be shipped. They will care for your pet just as much as you do. They also send emails updating you on specials, orders and delivery confirmation. I do not have a single negative about this company and we’ve been happy customers for 3 years! I highly recommend."

"I have used Allivet in the past for non-prescription items. All went well. I tried them the 1st time for a prescription item, and now it's been 2 weeks and it just won't make it to me. First of all, I am in GA. & Allivet is in FL. Close states, right? I had to mail in the paper prescription from my vet, as my vet will not deal with outside pharmacies. I planned ahead for the delay in mailing it in. Well that took over a week for Allivet to 'receive' and enter into their system. Then another 2 days to ship out. So finally it shipped out Fed Ex overnight. Except Allivet entered the address as a residential address when they entered it in Fed Ex system, when in fact it is my work address. Apparently Fed Ex has until 8:00pm to deliver 'residential' specified addresses. So now I miss Fed Ex because my business is closed after 5:00pm. So many people use work addresses these days. Why in the world would Allivet take it upon themselves to assume and specify it is residential, allowing later delivery time??? I will NEVER use Allivet again...for anything. This has been a nightmare, and now I will either have to go to my vet and pay 3X the cost, or have Fed Ex hold the package, and go to another city to that Fed Ex facility on a Saturday to pick it up, because I am out at this point, and it's a critical blood pressure med for a senior dog. Thanks Allivet for a total fail with this order. The 1 star is for the low pricing. But now not worth all the effort put into trying to get the order!! NEVER AGAIN."

"I placed an order with Allivet a few months ago and paid $39.45. After realizing my order never arrived, I checked into the shipping confirmation details and this is what I found: Tracking Number: 200190289451663222287 "Label Created, not yet in system A status update is not yet available on your package. It will be available when the shipper provides an update or the package is given to USPS. Check back soon." Months have gone by and I have yet to receive my order and the USPS has yet to be updated with the shipment. Basically they never bothered to ship my order. After contacting Allivet to let them know I had never received my order they responded by giving me a $15 store credit. 1) Why would I be content with a $15 store credit after spending $40 on medication our cats never received and 2) Why on Earth would I trust placing another order with them while they never bothered to ship my previous order? Take a look at their other reviews!!! I wish I had before trusting this company with my money and cats' medication! Buyer beware to steer clear of this sham of a company!!!"

"Have been utilizing their services for a few years now. Pleased with the prices, products & services. We just utilized the phone service to cancel one order (auto-ship) and order two new medications with auto-ship. Could not have been easier. Kevin was great from start to finish. Kudos for the easy transition. Thank you Brie & Cali"