Publix Pharmacy at Miami Lakes

"Publix it’s a shame to have someone that works for your supermarket called Melanie. While she calls herself the “pharmacist” with zero manners. Not sure where this tittle came from, if you ask me it came straight from the flea market. This will explain how can someone be so rude to other humans that you call customers. While I’m just one person and she doesn’t care I take my prescriptions else where, imagine how 1 can add to 2 and before you know there I’ll be no pharmacy for Publix. Do better, if you hire someone with a lack of Customer service and human decency you will continue to have the same issues."

"I want to share the terrible experience I had when I used for 1st time the Publix Pharmacy for my mom at Miami Lake 33014. I always used CVS but I decided to try Publix, the worst decision I have made. The Pharmacy tech Marlene is the rudest person I ever met. She treat people like nothing, she was horrible. Poor customer service skill. no resilience, cero empathy. I don't even know how Publix have people like that working for them. I love Publix and this is unbelievable. On top of that the Pharmacist Jessica just decide do not release the medication just because she doesn't feel comfortable with that. She ask me to go to another pharmacy to fill the medication because she will not going to release it. After she confirmed with the provider everything was ok. I had to call the provider just because the pharmacist want it, like if she own the pharmacy. She prefer to lose a member than trained her pharmacy tech how to treat the customers. This two person are not capable to treat people that have needs like medications. They are not prepare to work on the healthcare environment with this manner and lack of care. They are a shame for the good reputation Publix has. Publix is always there for their customer and do not deserve have people like that with so poor qualifications."

"I chose this pharmacy to fill my much needed prescription.After being on hold multiple times for over 10 minutes I decided to give up. At this pharmacy there is no sense of urgency displayed by the employees. It seems as if you just another annoying customer that needs assistance. I wish I could show the phone log. It is really upsetting an frustrating. Doesn’t fit Publix’s reputation for great customer service"

"Its truly disappointed to see how Publix mission and Customer Service has deteriorated. This is the only pharmacy in the world that you can walk up to a counter where 3 employees stand on the other side and not one of then greets you. Once you finally are helped you are barely acknowledge while all three have a conversation and laugh and make jokes. It s it actually beyond rude. It goes to show that Publix has become just another place to get groceries, nothing special."

"The customer service here at the pharmacy is always so bad!!! Last time I use them. Weather in person or on the phone. If you don’t like your job just quit. Plus the meds are never ready by the time they say even when you get a text notification saying so."