Starbucks,

9011 Daniels Pkwy, Fort Myers, FL 33912, United States

"Valentina was absolutely horrible. Her customer service was terrible. Saying out loud “oh my god” while sucking her teeth when I tried to have an order remade because it was made wrong. She continued to roll her eyes and say things under her breath. Do better Starbucks."

"I'm not a coffee drinker, and was just here to meet a friend. I know Starbucks has a great reputation and looked forward to seeing what was there that I might like. The place was quite busy with people coming in and out. Most did not stay to eat or drink what they purchased. Almost all in line took it to go. The funny thing is that all the smaller tables were occupied by people with backpacks and small computers set up on the tables. These people did not budge the whole time we were there. There was a large conference table with a dozen or so empty seats that we used one end of the long table The menu was almost entirely coffee products, but fortunately they did have unsweet tea available. The tea was quite expensive and when it came time for a refill, it wasn't free, which is customary at most restaurants. Also, I wasn't interested in the limited snacks they had available to eat. Nor was I interested in asking what they cost, because the menu didn't show the price. I doubt I will ever be back again."

"Places a mobile order, arrived at the specified time (10 mins after placing order on app), sat another 7 mins at the drive-thru window waiting for beverages. First beverage came out fine, Frappuccino had a big chunk of ice in it. For the length of time it took to make the beverages, the barista could have taken an extra minute to make sure beverage was blended thoroughly. Perhaps this was a tactic to make sure we don’t become regular customers."

"As someone who is a barista herself and makes this EVERYDAY. I know the color of a Caramel Ribbon Crunch with and without the frap roast. As you can see i asked for creme meaning no frap roast meaning a much lighter color. If a customer asks for a drink without coffee 10/10 times there is a reason. Please pay more attention you could cause someone that doesn’t have this knowledge a health scare."

"The best pick-me-up on the ride home! I love the matcha green tea Frappuccino! Great service- I used the app and the drinks were ready in 4 minutes. There’s a drive thru as well."