Gulf Coast Hardware

"I am honestly extremely disappointed in this place. I have been coming here for years. Mainly for equipment rentals. Over the past year I’ve had pieces of equipment fail. Never did they come out and fix it or reimburse me. This last visit was extremely frustrating .i was screamed and swore at over something that was quite frankly the employee Vince’s fault. he helped load the machine, checked it told me to just turn the gas off and your good to go. The machine was never used that day because it never started. When I got back vince said he knew this was going to happen. well why would you let someone leave like that? Then stated yelling/swearing and stormed off telling me he’s got things to do other than work (it was on a Friday) how about a little guidance on things that are not so obvious.you can’t expect every person to know everything about every piece of equiptment. They simply cannot take responsibility, customer service is non existent. These people have literally stolen thousands from me and I wish something would be done to make these careless, rude employees responsible. It’s wrong. I see plenty of other people here having similar issues so why isn’t anyone doing anything to fix the issues? This is not how customers should be treated. Update to response: your employee looked the machine over on the trailer and okayed us leaving. He stated “just turn the gas off to make sure it dosnt leak” Then, when we got back stated that he knew this was going to happen. Why would he let us leave like that? Do you think that’s fair? You cannot expect every person picking these machines up know every small detail. We just load it how it has been loaded in the past when we go there. Last year we rented a stump grinder the track fell off. I called and was told to leave it there you’ll be by in a few days. We cannot leave it in a customers front lawn. I had to get a mechanic to put the track back on so we can finish the job and get it back to you. I was not refunded for that cost or the time lost.same with a lift that broke. You gave us a small one but we needed the large one so that did not work out. You’ve charged me a $100 for a few pieces of grass on a stump grinder. It has just been excessive. We do not have these issues at any other rental place. In regards to this current issue, I offered to pay the deposit to get it fixed and asked to have one for an hour just to complete the job you’ve declined and wanted me to spend another couple hundred to rent it again. I’ve paid the couple hundred to rent it, an extra $100 for the deposit that you’ve taken , plus now a new rental somewhere else. I will take some responsibility for being uneducated that you cannot slightly lean the machine backwards, but I do believe that is partially your supervisor mechanics fault for checking it and letting us leave like that. He certainly did not have to speak to us like that."

"The rudest lady I’ve ever experienced in that store in 24 years I’ll not be back. Babe’s Isn’t that far across town? I know they have new owners in the past year or so but that lady that was supposedly in charge Saturday has zero customer service ethics. They seem to be fine, and all smiles when you are buying something but when you come back with a small problem, you are basically called an idiot. $8.00 and you’ve lost I loyal customer. By the way The one rating was because they didn’t offer zero or negative numbers."

"I am a big fan of supporting local business and this is a GREAT place to support!! The staff is always friendly and very helpful. You can rent just about anything, from equipment to tables and chairs, for an extremely reasonable price. They also have Yeti AND Costa products. It is a win win, if you ask me!!"

"Was very rudely spoken to by rental staff on several occasions about parking around the building. Also was rudely spoken to about entering an unlock entrance for that by fire code should be unlock during business hours, and they are way to expensive! I will be taking any of my business to Home Depot and I suggest you do the same."

"Best place in town to rent machinery and pretty much anything. Did a Dethatch project here at home. They had a very nice machine to do that job. This it was $30 or $35 for 4 hours."