CVS Pharmacy

"CVS would not fill my prescription because ALL of my prescriptions were not with them. It was a controlled substance but given from a local specialist."

"This location has very helpful staff members. A member opened up a 2nd register to help maintain a very short wait for me. Also, she was knowledgeable about my question I needed to ask."

"I am rating CVS on the one time I had to pick up medication for a family member. The pharmacy was packed with a long line which went fairly quick. I had a handful of products I was hoping to check out all at once at the pharmacy window. The pharmacy tech/clerk forgot within seconds that she was to ring out my additional products along with the prescription. I told her it was okay I’ll go up front and check out my additional items. When I got to the register there was nobody working it. I hear a lady say check out is over here at the self checkout, which I loath! So I jump in that line for “self checkout”. Once I make it up there the cashier was bagging my items while chatting with the customer behind me not paying attention that she wasn’t going fast enough putting my items in the bag before I scanned the next item! Every single item she had to put a code into the monitor proving it went into the bag! Then she had the nerve to tell me it was my fault I was going to fast? I have used plenty of self check-outs and not ONE SINGE TIME did a store employee bag my items but she insisted!! I said true customer service would be you behind the cash register ringing out my items in a timely manner! The self service checkout here is horrible! I refuse to do my shopping at this store when having prescriptions filled. So far the pharmacy has been great. Hopefully someone in management will realize the retail side needs to focus on the customers needs and maybe add an additional clerk. In the long run you will be making more money by spending a little bit."

"The new “ confidential phone line” in the pharmacy sucks. No one returns calls and it is impossible to call and talk to the staff without getting in the car and driving all the way over,. Whoever thought it’s a better way to interact is mistaken. Especially the senior population who makes up much of this community. Wake-upCVS and hire enough personnel to meet the needs of the people you supposedly care about."

"The Englewood store, like most all retail box stores these days, does the best they can with the staff hours they're allowed daily/weekly. I have more patience than many others due to being retired, so my in-store shopping experience is generally very good, even with the pharmacy. My major complaint is what it takes to get through to a human on the phone in the local pharmacy--it's maddening and takes 10 or more minutes, often times longer. This doesn't count getting cut off and starting again. This part of the CVS customer experience is shameful. I have, however, noticed what seems to be an improvement with faster movement through the pharmacy drive-thru, AND friendliness, which is always a bonus. I hope this is helpful to the CVS management folks. We customers regularly experience the general retail pain."