Petco 2227 East Semoran Boulevard, Apopka, FL 32703

"I have been coming to this Petco for over 13 years and have never had an experience like I did this morning with employee Candice. I asked her about getting bottom feeder for my smaller sized tank. She told me that I should just get a snail. I told her I didn’t want snails. She told me That the catfish and bottom feeders need filters in a larger tank. She flat out said no I am not gonna give you a fish. I called her back as she was walking away and told her OK well I will put the fish in one of my bigger tanks that have a filter. She told me that the fish I wanted gets too big for twenty gallon fish tank, so I’m not gonna sell you the fish. The fish that I was trying to buy was not even an inch long and i have a 20 gallon tank that I told her I had. I told her that when my fish gets bigger I will get a bigger tank. She just told me no and walked away that I couldn’t get a fish. I told her to look into my cart at the almost $200 worth of fish products that I had to put in all of my tanks. She went back and got me the fish that I wanted and told me there were no refunds if the fish does. Which is not true because there are refunds if a fish dies within a certain number of days. That was not my concern. My concern was that she assumed that I was not going to take care of a four dollar fish, completely told me no to my face, walked away, came back when I called her, gave me the fish that I wanted, and had the worst attitude I’ve ever seen an employee have at that store.I spend way too much money in there monthly for her to tell me how “she thinks” I’m going to take care of my fish. Completely absurd customer service. The ‘supervisor’ walked in as I was checking out and I spoke to him I feel bad for whoever has to deal with Candice in the future. She shouldn’t work there if she can’t be a decent employee at nine in the morning. Drink some coffee."

"I had called the store before driving out to see if they had the pet we were looking for. A gentleman answered many of my questions and confirmed they indeed had the desired pet. I was encouraged to be greeted by a friendly and knowledgeable staff. I will be a regular her moving forward."

"They have a better quality. A food for your cats and your dogs. And the staff is always asking if you need help finding anything.. When you ask the staff questions, the answer, then knowledgeable.. You're friendly and they're helpful.. But do not care too much for their grooming department Customer service."

"It was very nice to see the animals are taken care of at this petco. All of the tanks had animals munching on fresh food. I purchased some cat food for my babies at home and have returned for a water fountain. As most cat lovers know, the cat sections are usually lacking- but this Petco has a pretty decent selection of cat trees, bowls, food and treats and a impressive selection of toys to keep your baby busy. Definitely recommend!"

"A great place to find a new friend, or to get supplies for your current pets. The store has a large selection of pet foods, toys, supplies, cages, tanks and everything else you will need to take care of your pet. The aisles are neat and clean and all shelves were well stocked sir during my visit. The employees are very friendly and knowledgeable about the pets that they care for."