Breaking Free Services, LLC Tarpon Springs, FL 34689

"These people are impossible to get a hold of or schedule a new patient appointment with. Really disappointing. Followed all their website prompts, have tried emailing and calling- nothing."

"Was told in writing that they charge 50 dollars to see my clinician. Well, they charged me multiple times 65 dollars. Until finally I canceled to stop the issue from happening. ...beware....get everything in writing because they will charge you a different amount."

"Edit: to include response to the owner's response below. Not acceptable. I have emailed and called several times. Left more than one voicemail. No one has responded to let me know what the possible procedure is for requesting forms. In fact, your response to my review is the ONLY response I have received in trying to reach someone for almost two weeks now! Please do better! ~~~~~~~~~~Original Review~~~~~~~~~~~ They definitely need to do better with customer service, and responding to (potentially new and current) clients. I recall having trouble in the beginning contacting someone to arrange a consultation and setting up as a new client. Now that we've been using their services for some time, and I need help with records and a billing matter, it is extremely difficult reaching anyone - no one answers the phone, yet they don't return voicemails and certainly do not respond to emails. Most other companies have a system for you to request records, which would make my current issue alot easier, but this company does not. I must say, customer service and organization is not definitely NOT their strong suite. With so many options for Healthcare services, I would avoid this company, if you can!"

"I knew I needed help and came across Breaking Free. I explained my issues to the woman that answered the phone and she put me with a therapist. She thought would be a good fit for me. She proved to be accurate, and my therapist has helped me immensely a kind and compassionate, non-judge mental way, and I continue to grow, on my journey with consistent visit to her. I feel very fortunate to have found this place. I highly recommend giving them a try. If you are in a situation where you need a little help you can’t seem to figure it out on your own it’s worth a try. Nothing ventured nothing gained. Everything is completely confidential and goes no further than the room. It’s a commitment that you must make with consistency and dedication if you truly want to help yourself they are there for you."

"I called to make an appointment and never received at response for weeks. Finally we got her set up and she was seeing a counselor, within a few weeks they changed her counselor because the first one was leaving. She was 16 years old, had been through a lot of medical and personal trauma since she was a toddler. She is now looking for gender advise. They were only communicating with her about her appointments. I am her mother and I 100% believe they should have kept communication with myself about her appointment days and times.She doesn’t drive and isn’t of age to make or break appointments, not even with her own pediatrician whom she has been with since birth. I get a letter in the mail saying they are releasing her treatment due to missed appointments, which I was completely unaware of. I’m still not sure if this is just a missed communication or discriminatory due to her gender???"