Aspen Dental - Lake Wales, FL

"I had an appointment today at Lake Wales office for 2:30. I arrived early at 1:55 to do paper work since I was a new patient. Well, I signed in and sat in waiting room for 45 minutes and no one ever spoke to me....they were too busy in conversation...so I politely got up, marked thru my name on sign in sheet, wrote Cancel, and walked out....I will never go back."

"I had back-to-back appointments, and they were on time with both. I was treated very well, and answered all my questions. Scheduling additional appointments was quick and easy. All people who I interacted with were friendly, professional, and helpful."

"If I could give a zero I would. These people do not care about your dental health. They only care about making money. You are not a patient you are a dollar sign to them. Plus the ladies in the office are slow and more interested in having conversations with one another than dealing with those in the waiting room. Do not trust them! I had a crown placed on a tooth, it shattered in less than two years! They told me they’d have to make a gold crown!!! I got out of the chair right then and there. Gold isn’t a strong metal to begin with, this was an example of them refusing to fix what they didn’t do right in the first place then trying to price gauge me! 0 out of zero, do not recommend."

"So overall I was pleased with the services at first, but months after receiving treatment I get a bill for almost $1000. Turns out me paying $1300 upfront I was told it would cost wasn't correct. The insurance didn't cover anything. The "pre bill" they give you is incorrect. So now I can't continue using Aspen dental all because of them telling me that insurance will cover X amount when that is wrong. They tried to get corporate or some higher levels to get rid of it in "good faith" using a balance inquiry and claims update, but they merely lowered it by $60. I'm not saying that all aspens are bad, but I would avoid this location until someone figures out what is going on. I have been dealing with this issue for about a year getting it fixed with zero success. (Since 2022) I will update this review if anything changes, but if you don't want to go into collections and be charged more money months after your treatment avoid them. It's 2024 and this still isn't fixed nor have I heard anything from them other than bills coming."

"So, I being having bad experiences in my past with dentist. To the point that I'm terrified at it. However, the doctor here make me feel so relax and he understood my fear and treat me so so well. I'm speechless of how nice he was with me. Never in my life a doctor treat me with such a patient and understanding. Love it!!! Definitely coming back! Recommend 100%"