Pediatric Associates Riverview

"My daughter needed medical forms filled out for The Special Olympics, I dropped off paperwork at 8am on a Wednesday begging for them to be completed for the next day (admitted it was my bad for forgetting the deadline) and was informed paperwork has a 48 hour processing policy. The doctor wasn’t even in until Friday, and even though my daughter has seen another doctor since her physical it had to be the doctor that completed the physical. Which would have taken to the 48 hour Friday. I was given an extension to hand them in by the coach. On Friday I called, as well as stopped in just before close and paperwork passed the 48 hour deadline was still not signed. We then stopped in on Sat and it STILL wasn’t signed, the front desk gal was AMAZING and personally handled it and got them signed. In other-words, if you need paperwork don’t believe their 48 hour deadline. Otherwise their facility is very nice staff, however the waits once you get in a room sometimes exceed 45-60 mins so be ready to wait forever n a confined room."

"Front desk staff are just rude . They do not have any compassion… Dr. Miranda is horrible . I asked Dr. Miranda if she can write a letter since she requested to put my child on a special diet . Then she said no as in it is not needed. She should have just said she doesn’t want too. After my child was seen then I notified the front desk staff immediately that my son was having the same pain. Also, ask a medication was sent . They told me that I have to make another appointment. I truly miss original doctors because they were compassionate and sweet. I’m accustomed to Wildcat, Terry, Celia Williams, and Karen …"

"We have been taking our son here since he was about 2 months old; he is five now. We love all the doctors and PAs. They always take their time and are patient with him. We have Tricare as a secondary insurance and if anyone has ever dealt with them, they know what a nightmare Tricare is. We had a major emergency situation with a cardiology authorization with Tricare and the folks at the contact center were amazing in helping us deal with Tricare. Specifically Diana L., who sat there with me on the conference line with Tricare (who had decided five years into the patience establishment with this office and his doctors, that he needed a different PCM and then failed to notify us, so all the "urgent authorization," for a cardiology appointment nonetheless, requests were getting lost in no-man's land). It was only with Diana's help that after talking to three people in Tricare we were able to reinstate his a doctor at Pediatric Associates as his PCM, and she personally made sure the authorization was submitted exactly as the Tricare folks wanted it. I am hoping that for once Tricare came through, (at least they are secondary insurance), but either way, Diana was so patient, and even more important, she was empathetic to my meltdown as a mother. Thank you Diana, this bureaucratic world of medical insurance needs more knowledgeable people like you to help parents like me to navigate it and get the care we need for our babies."

"The first doctor we met at the Bloomingdale location was outstanding. He was kind, thorough and professional. I felt very comfortable with him. As to our 2nd visit that doctor was also great. I was pleased with the care my daughter received on both visits."

"My daughter is 19 and doing things herself. She needed some forms filled out for her nursing program. Both Riverview and Bloomingdale location told her that her paperwork was ready. This is now the second time the paperwork was not ready and needed the doctor signature which she told them it was needed. Now she has to wait until next Tuesday. This is not acceptable. Never had problems with your facilities before and I am happy to say after this paperwork is finalized I will not have her go back to Pediatric Associates. We will look elsewhere for high quality and caring health facility. I will not recommend anyone either."