ADVANCE PRIMARY CARE LLC

"Searching the internet I found this site. Since Spanish is my primary language, I wanted a doctor who spoke the same. With the doctor I felt very comfortable, he listened and showed interest in my concerns, he is very kind. I left the consultation very happy. But outside at the front desk the situation was very uncomfortable, while I was signing a document one of the two ladies who were there approached me and told me that my insurance was inactive that they had noticed while I was in consultation and that they wouldn't let me. to take away, that the normal price was $200 usd but that they gave me a discount and I only had to pay $120 and that I had to pay now. I told him that it was very strange because the day before I had used my insurance and that there was no reason for it to be inactive. He told me that he had checked the Florida Blue website and it showed unative. I told him I'm going to call my insurance and he told me so call his insurance and that's fine, he has to pay me today. And if it is solved and the insurance pays, we will return your money. I called my insurance and indeed there was no problem. It was active. The person on the phone told me. Look, if you are looking on the Florida Blue portal, we have nothing to do with it. If you want, contact me with the person at the office and I will guide you to solve the problem. I went to the office again and the lady did not want to listen. She did not want to accept the help to clarify my insurance. She told me no, there we had a conflict. words she had no idea what to do with my insurance and instead of saying it and trying to solve it she made me feel very uncomfortable she told me that I should change my insurance since I had a Florida license. I had to explain that I was not the owner of the insurance that was my husband when the card said his name perfectly. In other words, they were not looking at the insurance holder and then looking for the beneficiaries. They hadn't even realized that my insurance was not from Florida but out of state. Sometimes when one does not have the knowledge it is nice to accept it and accept the help to learn. It is not wrong to be wrong, what is wrong is to make another person feel bad and make them go through an uncomfortable situation when we know that they are right. If you go there you will find a very good doctor but make sure they verify your insurance before going to the consultation so you don't end up paying unexpected costs. I went to the doctor yesterday and I never imagined that I would go through this situation I describe it as much prettier than it actually was. I had to return in two weeks and they didn't give me the appointment, they didn't give me instructions about the exams, everything was about the 120 dollars that I had to pay right there."