Florida Blue Center - Pinellas Park

"They call me at 230 on weekdays and when I tell them to call me back after 5 they just call again at noon the next day. Very unprofessional behavior I work a job where I cannot be on my phone while I’m working and I feel disrespected the amount of calls I’ve received during working hours even after explaining this to them. Other than that I’ve had no issues."

"Andres Lopez has been fabulous every time we've come here. He helps us navigate the labyrinth of Health Care. He's fabulous. Friendly. Smart. Kind. And patient. We recommend him highly."

"It was crunch time...they dropped the ball! One email, two phone messages and an ignored video chat appt. Nothing nothing...turned to the 800 number...this lady was awesome! Thank you Aziahna from the Marketplace...Most of us are busy so don't use that pathetic excuse! My family is covered...Happy Holidays!"

"For almost a year I have been trying to resolve a billing issue to no avail. It was really disappointing, because i consider Blue Cross Blue Shield to be one of the top health insurance providers. I was loosing faith, but thank goodness I got a hold of Sabrina on my latest attempt to resolve this issue. She quickly found and fixed the problem, she even called me back to let me know it was handled just like she promised. Thank you Sabrina for being so polite and professional, she is a real asset at Florida Blue."

"Tonya, Tonya, Tonya from the Pinellas Park office of Florida Blue,,, If only Florida Blue could hire more employees like her, especially in the headquarters of Miami or Jacksonville where there is virtually no one that is capable of answering even simple questions. Once you get past the talking computer supplied by an alien nation that asks so many questions to finally make you so angry that you want to jump off a tall building you are now considered ready to be transferred around to at least three people who all ask for the same information again and again to only to get an associate who barely knows anything relevant as to why you are calling. I am thinking suicide at this point as there is no reason to live as I am buried in brochures from so many companies regarding my Medicare supplement and being an old guy whose brain synapses are not snapping like they use to was just so confusing for me. I decided I had to go see for myself eyeball to eyeball what these so called company trained employees look like in person as I have been with Blue Cross/Florida Blue for 30 years or more and wanted to know exactly what my benefits were now that I am on Medicare so I could make a decision if I wanted to go with another insurer. So I got in my truck angry and headed to Pinellas Park to try to get some quality information from a Florida Blue employee figuring that at least one of them staffing the office was trained properly by Florida Blue to answer some very basic questions. I was greeted properly from a smiling face at the door, spoke with a very nice gentleman who checked me in and directed me to Tonya’s office. What a breath of fresh air to finally to meet in person with someone knowledgeable and highly qualified to answer all my questions simply and quickly in a way that I can even understand and who actually cares about helping you make the right decisions for yourself. My advice,,,, never call the 800 numbers to corporate, make an appointment with Tonya if you don’t want to be stressed out dealing with people over the phone at Florida Blue headquarters who are barely qualified to answer a phone let alone provide simple correct answers. She deserves recognition from the CEO of the company and a raise. If only Florida Blue would put more effort in finding more people like her, they would be able to get rid of a lot of dead weight on their payroll and give people like Tonya a better pay scale. Do yourself a favor and ask for her, you will be pleased you did. I left keeping my plan intact when just a few hours prior I was going to jump ship to any plan but Florida Blue. Within just a few minutes she made me realize that would have been a poor decision. I am very happy with my experience with Tonya. A real professional !!! Gary"