Diabetes and Endocrine Center of Orlando

"Are they even in business anymore? Since the pandemic the office staff has been less than helpful. I called to make a Dr apt and have my blood work script sent to another location that is free with my insurance. A month later and several left messages and nothing happened. I have been calling all week to schedule an apt with their lab since I’m now out of time and no one answers the phone or returns calls. The PA and DR are great, they listen to my concerns and make an action plan."

"I have been going to this office for over a year now and each time its getting WORSE and WORSE. Front desk ladies are very rude and not welcoming whatsoever. No one answers phone calls. One time their systm crashed and every patient that walked in had to be rescheduled and they couldn't have cared less. They were send people on their way as if it was our issue. At the end of the day, a doctors office is a business and they suck at patient service. My pharmacy has been waiting on them to approve a refill for over a week!!! Which is why I am writing this review. I am over leaving messages and listening to a recorded voicemail message that doesnt help. I shouldn't have to BEG my doctors to do their job."

"Please believe the bad reviews and find another practice for your treatment. I’m a diabetic that requires about 200 units of insulin every day and I also suffer with polycythemia for which I undergo a regular Phlebotomy so my medical condition is a serious one that requires the care of attentive medical professionals. I’ve only managed to see Dr. Constant once in the last few years, and I’m usually referred to the Nurse Practitioner, Hoyt Bankston, both of whom deliver decent enough care when you can see them. However, my experience experience in the office has not been a good one. Setting aside the issue of long wait times, my biggest frustration is with the indifferent attitude of the lady on the front desk, she’s quite frankly rude and ill suited to the job of patient care. My last appointment was cancelled because Hoyt Bankston was “out of the office” and it was rescheduled for three months later. No apology or explanation was offered and I was unceremoniously sent to the back of the line. It’s now been 6 months since my last visit, so when I showed up for my appointment today, I was anxious to receive overdue health care. Unfortunately for me, I was caught in terrible traffic and arrived about 1.5 minutes after the 15 minute cut off window so I was bluntly denied service. Instead I was offered a new appointment next year. The office was otherwise empty of other patients, so it wasn’t a case of the staff being overwhelmed, this was simply a pedantic member of staff that seemingly relished being difficult with the brown man in front of her. Apparently, if I had arrived 2 minutes earlier, I would not have been so unceremoniously turfed out. I’m expected to be flexible and understanding about the scheduling but apparently it doesn’t work the other way around. Unfortunately, I simply can’t wait 9 months to a year between appointments so it’s now time to find an endocrinologist that cares about their patients."

"As a new patient I've never felt worst than I've felt during my visit to a doctor's office. From a medical perspective, I know the work load can be heavy but not when you can control patients visit. Doctor was in a rush and I was treated as a #. Lack of compassion and effective communication, didn't even get a chance to explain well what's happening to me before I was told they have to "move on" , it's a shame. Sometimes I think to myself do they forget we the patients are paying them. I would NEVER recommend them to anyone and definitely will be seeking service elsewhere. Usually I wouldn't write reviews, if the service was unsatisfactory I'd go somewhere else but this one, no way couldn't let it slip away without others knowing. No one deserves to be treated that way."

"Since the first time I stepped foot into their office, I saw that their front lady Jennifer has an attitude with every patient that was signing in. I had just moved from a children's clinic to an adult clinic and I immediately knew that that the pen was better than a pump for myself. Doctor Robert Constant had an issue with me wanting to switch back to the pen instead of sticking with the pump. I hadn't even been his patient for more than five minuets at the time. I set up an appointment with them and the nurse Kim had called out. Their team had said they would call back to reset up an appointment with me and they never happened to call back. I recently called them to set up and appointment with them when I showed up they told me they no longer took my insurance. Over the phone it is a procedure to ask you if anything has changed since your last visit which they had lacked on doing. They wanted me to pay out of pocket over $200 for lab work. I was very dissatisfied with their communication, team members and overall service. I would not recommend this office due to the disrespect, lack of communication and service I got as an individual here at the Diabetes and Endocrine Center of Orlando."