Optum-Hunters Creek 2000 Cypress Crossing Drive, Orlando, FL 32837

"incompetente staff, telephone system is bad , to answer a telephone call is pre-historic slow, Dr Trevett is good but the office is bad, I call to do an appointment 15 days ahead to take out 11 stitches and they refuse and told me go to Emergency Room at the hospital , ER told me to go to my family doctor that is Dr Trevett. It is not an emergency is only to take out my stitches. BAD BAD OFFICE !!! ...."

"It is impossible to speak with anyone in this office today makes the 3rd day that I have called and I have been getting nothing but a voicemail. Extremely unprofessional when I have to contact the office for the well being of our mutual patients."

"Nothing against the doctors because they are great especially Dr. Trevett. Unfortunately I have to part ways with Dr. Trevett after 10+ years because of her incompetent staff. I made an appointment 6 months ago (October 2020) and when I called to verify the time apparently one was never scheduled. The girl had no empathy as I told her I was looking forward to this appointment as other things I needed to be seen for. She was like I can schedule you in June. Never did she say sorry for the inconvenience. First off, as an office you should have medical emergency spots daily just in case but I digress. Please get better front desk staff that know how to save appointments and with better customer service!!"

"Now that I have no dealings with P.A assistant and have Dr. Diez The care is awesome. Kathy and staff are the best.... Only one P.A. seems to have issues. They stay on top of my medical Conditions and have a great lab tech Right at the office. Would recommend to anyone with Need for great doctor."

"This is the worst doctor's office I have ever dealt with. The patient is only a number and billable asset here. The office staff is not helpful at all, they put you on hold sometimes or a long as 20 mins. before you can speak to anyone, and getting a referral for a specialist is like pulling teeth, and required having to reschedule numerous appointments with specialists. All of this does not just apply to one doctor at this office. After several doctor changes within the office, and numerous appointments that had to be rescheduled with specialist, we have changed PCP and could not be happier. I would not recommend this office to anyone who is looking for proper care from a doctor."