Lake Baldwin VA Clinic

"The service I've received here in the past year has gone tremendously down the drain. The automated phone system is designed for you to get no where and give and either disconnects or just constantly repeats or says it can't hear your response which is weird because it's touch tone not voice.....I've spend a total 45 min to just a ringing phone with no answer because they have the ringers off and don't pay attention to the flashing light. I'm in my mid 30s and this is frustrating and difficult, I can only imagine what the older vets are experiencing. My doctor disrespected me so bad during my last visit that I was on the verge of seeking legal action until I found out they are proctect and have immunity. The level of disrespect is unbelievable.not to mention there are vets like my self that work full time jobs and can't afford to miss any time at work so the 8-4 time really sets you up for failure im over it already. Something needs to be done about this....but that's the government for ya"

"I do not trust the medical abilities of any physican of any specialty that presents themselves rather by physical appearance, mental instability, or communicating their illness to me. With that being said this was my experience. Older African American female receptionist at womens clinic lake Baldwin is Inconsiderate and rude. You have to engage with an overly bubbly exaggerated personality like a caricature to be treated with basic human decency. (Try it see what happens.) Even though she is the Receptionist and you are the patient with and ailment. Although the pitet soft spoken Receptionist that sits behind her is the best and goes above and beyond. PA Pope African American woman was demeaning of my hunanity. It was so stressful. She uses religion to judge humans. Its deplorable and a HIPPA violation. I went to patient advocate nothing happen. PT Joy Asian petit woman was dishonest ignored my records and recommendation from peers in her field. I went to her supervisor she recommended me a modality. When I returned for evaluation it was with PT Joy again she held a grudge and barely looked at me for proper evaluation. Denied me proper treatment even though I was just in a accident. She said my pain was chronic and in my head. Base on a theory she read about. Although my CT scan and MRI suggest other wise. Dr. Celestine refuse to provided a DBQ after having my annotated service medical records for a day. Never provided real information about all the complaints I provided to her. 1 was never over weight as her patient. Ever complaint I made was you should loss weight that was her treatment to make it my fault. I stop seeing her and only saw Dr Shilowitz he was a great physician, never judge. Dr. Malinglioni who may have lasted at the VA 2 MTHS. Refuse to provide me authorization of treatment I had been getting to manage my pain. Because she said she want me to start all over so she can get to know me as a patient. As if my medical records where not enough for her to do so. Ignoring all my pain and telling me the VA doesn't want to pay for it. Neglect at its best. Mental healthThis physician came in the room blazzin pen & pad like a western movie & said to me ok what do you want. I was confused I said to speak to someone about recent events that are effecting me physically pain. He said no I mean medication i write scripts. I responded I don't know. Why would i know that? You are the physician. I presumed after speaking to me you would know. Listen, when I tell you I will never. I'm good with my meditation and journal On my own. I definitely see why the nation is having an opioid crisis. The list of deplorable staff members goes on and on. I've experienced so much discrimination at Lake Baldwin that I had a emotional break down at the facility. Not one staff member stopped to ask me if I was ok not one. I recently experienced tact less individuals In the hall way near the glasses shop. They were friend of the staff for claims. While I was on an important call with the VA. 2 women walked up being ridiculously loud about food for nearly 30mins. Talking about nothing important which I didn't mind it was a volume of the banter. No respect for individuals who come their with serious thoughts on their mind and business Many people there are judgemental, rude deplorable and unprofessional. Not all of them. There are some really decent humans great staff at lake Baldwin but it's not enough. Petit Female blonde radiologist tech so pleasant and caring. Petit Receptionist at women clinic @lake bakdwin goes above and beyond. She should be lead. Mitchell physical therapy scheduler same above and beyond on countless occasions. Dr Bahlial best primary I've ever had, she listen. She's no longer in the state unfortunately PT supervisor young African American woman she listening & determines whats best based on facts. She's a great lead."

"I have to say I have been to many different VAs for personal and for work as I work in the Health Care industry some of the VA employees treat their patients horribly not once have I ever had that type of altercation every person I have had an interaction with at this Hospital is the Standard it makes me feel all some what in my feelings when ever I walk into a VA that treats us Veterans well and extremely nice im a young retiree just to see our older War Veterans who fought in some crazy battles to see that they are being treated with Respect brings honor to my soul. THANK YOU!! Lake Baldwin VA"

"This is the longest we’ve ever been at the VA. We arrived at 8 o’clock and are leaving now. Either way we knew it was a walk in appointment and there were plenty of people ahead of us when we signed in. It was entertaining to say the least. Terrence was so efficient, knowledgeable and got it done. Now we wait and see. Definitely another great experience at the clinic. A huge thank you to Anthony that helped us out last week and told us about today. These two gentlemen are both Rockstars. I can’t believe how many service connected disability’s our veterans have. God bless our veterans for everything they do and have done. Just a little tip just in case you don’t know. When you arrive on Fridays for the disability rating walk in appointments they tell you to arrive by 8 o’clock. I suggest you arrive earlier than that. They are busy and they have one person taking care of all of the veterans. Be patient and bring your DD 214 form."

"Last time we visited they still had the strict covid-19 restrictions and lab work was completed outside in mobile units. Today it was a pleasure to walk inside the building with proper protocols and see the newly renovated facilities. Positive improvement and the lab section looks great. Wait time was minimal and things were pretty quiet in terms of patient traffic. A bit sad to find the store lacking merchandise but it's part of the pandemic aftershocks. Baldwin is doing good."