Cleveland Clinic Florida - Krupa Center

"Dr. Rani in internal medicine and the whole staff here are knowledgeable, kind, understanding and helpful. I have finally found a primary care doctor I am comfortable with and can go to with my health needs."

"The biggest problem with the PCPs in Krupa center is once the your lab results come no one gets back to you if there is something wrong with your results and needs to be attended to. If you ask thru MyChart it takes 2-3 days before anyone responds. Mostly they want you make to an appointment just so the doc can go over the results with you in person. This is such a waste of time especially if everything is normal. It would be nice to know why I am coming back in other than please just make an appointment. Other PCPs I have had in the past would call and discuss lab results over the phone even if all was normal, refer me to specialist or ask me to make a follow up if needed. The worst was after I did my colonoscopy they kept bouncing me between the hospital and PCP and said the other party should get back to you on the results of the colonoscopy. It took me 3-4 weeks after procedure for me to get a response from my PCP thru my chart. So same is the situation with the hospital doctors. They keep telling you to book appointments so your results can be discussed, they don't care if it's anything serious or not that patient should know immediately. I am changing my PCP after a few incidents of such lack of follow up."

"I’ve seen my PCP here for a few years. They are always late with their appointments. I moved to Fort Lauderdale a couple of years ago and decided to keep seeing the same PCP at Krupta. This last appointment was cancelled and I only found out after I was there. I rescheduled and now I am waiting over 1 hour from my appointment. No prior message, phone call, text. This is very disrespectful. I will be looking for a new PCP near me."

"Do NOT come here. If you ask for a simple annual exam, they will find creative ways to bill you multiple times leaving you with a false almost $400 bill the insurance won't cover. THEN they'll claim they'll review the codes in your bill and see they added MULTIPLE codes for things that DID NOT HAPPEN during your visit. I am so mad. And the issue is STILL NOT RESOLVED"

"I have gone here to see my PCP twice. The problem is when you call the doctors office for question you are on hold for a long time 30 min or so before someone answers your call. They just want you to come in and see the doctor even if you want to test result question answered. And it's always someone else who answers the question, never the doctor. They will never call you to discuss your test results and you have to either go in or keep trying to call them with long wait times."