Advanced Urology Institute - Orange City Office 2583 South Volusia Avenue, Orange City, FL 32763

"Front desk very rude . I’ve bee coming to office for yrs now. They were rude with me and just about everyone else they checked in. They need new help"

"Rudest office staff and reception. I just got out of the hospital at 4 am today and needed desperate help from my urologist. The lady on the phone was SUPER rude and didn't listen and I had to repeat my condition after getting out of ER. This is the worst customer service. I would give them no stars but unfortunately, you can't do that. Get yourself together AUI. Remember we don't work for you, my insurance pays you hence you work for your patients."

"Worse office staff, assistants who weigh and take back patients. Very rude and no empathy. I brought my mother up here and I was sitting in waiting room. Just the way they treat people. Not all of them, just a few staff. I wish I could have gotten some names. There was one on the phone named Maureen. She should not be working with people."

"Horrible! Canceled my surgery hours before it was scheduled with little regards to personal logistics and said oh well maybe we can see you in a few months. Dont waste your time."

"They all need to go through the basic customer service training. There's no empathy or concern for the customer or well-being. I escalated my concerns to a supervisor, and there was no apology or acknowledgment of the inconvenience they put me through. I will not be utilizing their services moving forward due to this experience."