Complete Health - DeLand West

"I've been a patient for approximately 15 years. My first experience was with Mary Teresa. She seemed knowledgeable enough so I stuck with the practice seeing all of the doctors in the practice at one time or another without issue. Unfortunately, yesterday, I had an appointment with Mary Teresa who I hadn't seen in several years. She walked into the room and I said hi, long time no see. It was immediately clear she had an attitude and wanted to just prescribe something for a major sinus infection that they picked up on a CT scan of my brain. They called and told me to take Flonase, which only abates the symptoms. Anyways, back to Mary Teresa. I had all my prescriptions with me and she said she didn't have time to go through what I needed refills on. I have NEVER been mistreated so badly by any professional, much less my doctor. I know the ARNPs and PAs get paid on commission so they want to get to as many people as possible so they make the most money. However, they apparently have forgotten the oath they took about compassion, at least Mary Teresa has. I will NEVER go back!"

"Just reading the patient reviews since I'm looking for a good primary doctor in Deland, I have to say with all the negativity I just read about this place concerning doctors and customer service I wouldn't waste my time or money! Not that many reviews but almost all were really bad!!!! Way too many for a business in any medical field!!!! People just don't need the kind of aggravation I read about! One thing really got me was they obviously don't know how to schedule....telling patients they can't see them for 3-4 months and then calling them to reschedule another month out!!! You got to be kidding me! If you need a dependable doctor, you could die waiting on these people! Should change the name to the worst incomplete health care facility!!!!"

"Please read all of the new one-star reviews and take them seriously. I have an elderly parent who has been trying to get a call back for five days. Apparently, this office was once great but has changed hands. We encountered curt and confused medical staff, disorganization, and a complete lack of follow-through. We are working to change offices immediately. 12/13 UPDATE: We received a phone call from someone with Complete Health, but not for the reason you’d think… it was because of this review. Please don’t let the comment below fool you. This issue is not resolved. 12/15 UPDATE: Increased to 2 stars. They are now returning calls."

"My husband and I scheduled a new patient appointment back in JUNE. The appointment was supposed to be in November which is fine, I understand there can be a wait. They call me today in October to let me know they are no longer accepted new patients?!? I made this appointment 5 months ago!!! Now I have to call a different primary care provider and wait another 5 months to establish care because I am new to the area. Would have been nice if they let us know, I don’t know, 4 months ago that they weren’t accepting new patients?!? Ridiculous."

"If I could give zero stars I would most definitely do so. I really like Dr Stephanie Stovall that is why I have not switched doctors until today. It is impossible to get a appointment. I had a major surgery and then back in the hospital with life threatening complications. I could not get a hospital follow up appointment. I had to go see another doctor for a follow up. They have previously had to reschedule an appointment with a one month delay. Now they called to reschedule an appointment I have had scheduled for 3 months (supposed to be next week) and want to schedule me in the middle of January. This is absolutely crazy. I know it doesn’t matter to them that I have left because they stay so booked. What is the point of having a doctor (even one you really like) if you can’t get an appointment? Take my advice if looking for someplace to go and keep looking."