VIPcare The Villages,

1950 Laurel Manor Drive, The Villages, FL 32162

"I give Dr. Pugh, his nurses and staff a full five stars. I never wait more than 5 minutes at an appointment. Dr. Pugh always takes time to listen if I have an issue, and takes care of what is needed to resolve it. Everyone at the office is friendly and efficient. I am happy with my doctor and the entire office operation. Thanks to all!"

"Usually, I avoid going to the doctor but not when I'm scheduled to see Dr. Pugh. He's a great doctor. So knowledgeable, friendly and helpful."

"If I were rating Doctor Gutierrez, Estellita Lu or Mackayla alone this would be a 5 star rating. I can't say the same for staff who arrange Referrals. Always last minute regardless of how much lead time they're given. We're bounced around between several people in different departments. Never get to speak to the same person twice.. Often the Request put in does not match what the specialists wanted, with incomplete or improper codes. On several occasions we needed to get help from our Specialist Dr's office OR our Health Insurance Agent to get tests OR referral appointments authorized. Even Lake Imaging has had to scramble to help us get authorizations at the last minute. Very upsetting. I realize VIP Care has many patients, but each one should be as important as any other and VIP care should work to get what they need when they need it. Feedback to patient is inconsistent at best. Also, they often do not even return phone calls."

"Dr. Pugh is very thorough and easy to talk to. His staff is very friendly and helpful."

"Dr. Pugh was very attentive to my condition as a new patient. He made me aware of a condition that I failed to provide. Nurse Lu exceptional to providing care as was office and remaining staff. Very pleased with my transition from out of state to VIPcare The Villages."